Employment Services Department Manager
The Calgary Immigrant Women’s Association - Calgary, AB

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Employment Services Department Manager
Full Time Position - 37.5 hours per week
Competitive salary and benefits package
Closing date : February 21, 2014

Reporting to the Director of Programs, this position is responsible for the management of the employment department and the development and delivery of the programs and services. The Department Manager attends to issues and challenges arising on a daily basis that requires leadership and decision-making. As well, the Manager of this department is responsible for anticipating and planning for changes needed in programs and services and for working collaboratively with the Executive Director in the creation and submission of funding proposals.

DUTIES AND RESPONSIBILITIES
 Daily supervision of all programs and services provided through the employment department
 Recruitment, training and evaluation of staff for all of the department’s programs and services
 Maintain staffing requirements for all programs and services and ensure best practices
 Approve purchases for all programs and services
 Provide regular reporting to funders and to the Executive Director
 Participate fully on CIWA committees
 Work in full collaboration with other Department Managers, Director of Programs and the Executive Director to manage organizational change as well as day-to-day operations
 Provide leadership in planning for future needs in new programs and services within the department
 Provide leadership as a servant leader in creating the “big picture” of CIWA and recommend organizational changes that will improve the delivery of programs and services to clients
 Promote outreach and familiarize the community to the program services, thereby increasing public awareness between the community, the agency, and women’s groups regarding programs
 Develop and oversee implementation of evaluation and outcome measurement documentation
 Submit monthly statistics, timesheets, program activities reports and annual reports in a timely manner
 Other duties as assigned by the Director of Programs and Executive Director

STANDARDS OF PERFORMANCE
 Ensure that professional approach is aligned with CIWA values of Equality, Innovation, Empathy and Collaboration
 Ensure that programs are developed and delivered according to the proposals and policies of CIWA
 Maintain a positive working relationship with all staff and volunteers of CIWA
 Maintain a positive image and professional work habits and represent CIWA in a professional manner
 Demonstrate a high level of initiative and enthusiasm
 Maintain confidentiality at all times
 Employ a systematic approach to the identification of program needs of immigrant women
and collaborating business partners

QUALIFICATIONS
 A minimum of three years’ management experience in a non-profit setting is required
 Previous related experience in employment services for new immigrants
 Related Social Science, Humanities, or Education degree is required
 Work related experience with immigrants, sensitivity and knowledge of immigrant women
and cross-cultural issues
 Knowledge and experience in communications and marketing
 Knowledge and experience in the creation and development of assessment/ data
collection tools and logic models
 Effective interpersonal communication and writing skills
 Strong computer and communication skills including writing skills
 Experience dealing with employment related barriers faced by new immigrants
 Strong organizational and teamwork skills and a collaborative approach to problemsolving
and decision-making
 Proven ability to write complex reports and proposals
 Strong research skills
 Appreciation and knowledge of cultural diversity
 Second language is an asset
If you are looking for a rewarding career in an environment that is collaborative, innovative and
supportive, please forward your cover letter and resume to:

Human Resources
Calgary Immigrant Women’s Association
Suite 200, 138 - 4th Avenue SE
Calgary Alberta T2G 4Z6
Fax: 403.264.3914
Email: careers@ ciwa-online.com

Closing date : February 21, 2014

Check out our website for job description as a PDF: http://www.ciwa-online.com/uploads/jobposting/employment%20services%20manager%20%20jan%202014.pdf


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About this company
Calgary Immigrant Women’s Association is a not for profit Immigrant Serving Agency established in 1982. CIWA’s Mission is to...