Full Time Computer Technician/ Sales
Staples Airdrie #323 - Airdrie, AB

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The Ideal Candidate must be able to competently install, configure, upgrade, troubleshoot and repair personal computer compatible hardware and PC operating systems, including installing, troubleshooting basic network and Internet connectivity, dial-up, DSL, and cable.

Key Objectives:

Achieve financial targets

Establish and Maintain service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work

Coordinate the repair of Store DOA Computers, Laptops

Key Tasks of Resident Computer Technician include but are not limited to:

Promote / Suggest / Sell quality Tech services and Peripheral Upgrades through regular customer contact

Communicate with Customers, arrange service appointments

Priority plan service work using Rate Guide appointment system

Complete Service Events within the 72 hour maximum turn time rule

Strive to achieve quality upgrade / repair and diagnosis of Computer products to prevent rework

Maintain a neat and well organized customer file system

Perform In Store – In Home Computer Upgrade and Setups as required

Facilitate repairs to be done by Mobile/Depot Technician to ensure satisfactory customer service standard

Communicate with Mobile / Depot Technician and MT Supervisor

Could be asked to Provide Mobile / Depot Technician Vacation Coverage (by Invitation only)

Work with the latest technology

Coverage on the Sales Floor when required

Knowledge / Skill Requirements:

Demonstrated skill a performing services/upgrades to PC’s and laptops

High School Diploma

Experience with Customer contact in a retail and / or service environment

Excellent Customer Service and Communication Skills

Experience in resolving challenging Customer service scenarios

Ability to effectively respond to interruptions, prioritize and multitask in a busy retail service environment

Must successfully complete a practical In House Skills Competency examination administered by a Mobile / Depot Technician

We are looking to fill 1 Full Time position, $12.30 to start negotiable with experience. Availability to work evenings and weekends an asset.


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