Catering/Bar Supervisor – Queen’s University Hospitality Services
Sodexo Canada - Queen's University HospitalityServices - Kingston, ON

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Catering/Bar Supervisor – Queen’s University Hospitality Services

Queen’s University is seeking individuals to join the Catering/Bar services team.
Successful individuals will be able to build a teamwork atmosphere and develop, train and supervise employees to complete a successful catered event.

Off-site catering/bar experience, Smart Serve Certification, Food Safety Training, First Aid CPR, formal dining experience considered an asset.

Applicants must be available nights and weekends on a regular basis.

We appreciate all applications but only individuals selected for interview will be contacted.

Occupation Tasks

  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling,
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Estimate ingredients and supplies required to prepare a recipe.
  • Resolve customer complaints regarding food service.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  • Observe and evaluate workers and work procedures to ensure quality standards and service
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Forecast staff, equipment, and supply requirements based on a master menu.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Perform personnel actions conducting supervisory activities,

Occupational Requirements

  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Worker Requirements

  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.

Worker Characteristics

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Worker Characteristics

  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Occupation Tools and Technology

  • Tools - Cash registers, Desktop computers

Worker Requirements

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic

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