Warm Line Peer Support Worker
NISA/Northern Initiative for Social Action - Timmins, ON

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*Please visit the link below to download and application package which MUST be filled out to apply for this position:


Under the direction of the Regional Warm Line Coordinator, the Warm Line Peer Support Worker is responsible for operating a pre-crisis telephone support line. This includes assisting callers by listening, talking and referring them to other community resources. The Warm Line Support worker will provide a continuum of functions, from a recovery-based approach, including: active listening and reflection, building relationships, developing support plans with callers, systems advocacy, symptom management, life skills teaching. In addition, Warm Line Peer Support Worker’s will develop a working knowledge of community resources through Northeastern Ontario and provide assistance in connecting callers to appropriate services.


Provides support to individuals to assist in their recovery:
Providing assistance and support to individuals on the phone, using a non-judgmental, strengths-based approach.
Recognizing and respecting recovery based philosophy including individual’s right to self-determination and autonomy
Making referrals to emergency services (Crisis Program, 911) as required.
Referring callers to available community resources, working toward the best interest of the caller as a member of the community.
Provides peer support and feedback to co-workers.
Assists callers in accessing and obtaining other community resources where needed and appropriate and advocates with and for callers to ensure adequate resources are available.
Ensuring callers have information related to rights under the Mental Health Act and other related legislation.
Ensuring caller has awareness and understanding of rights relating to services, confidentiality.
Ensuring family members are aware of available resources. Where conflicts arise between the wishes of caller and family members, family members are referred to an alternative staff or service.

Participates in the evaluation of program goals and objectives, making recommendations on changes to current program activities for improved service delivery.

Ensures all file management and reporting functions are maintained in a comprehensive and timely manner:
Ensuring individual’s contacts are recorded appropriately and in a timely manner utilizing CRMS database program
Ensuring that monthly, annual and other required reporting documentation are completed
Provided assistance to Regional Warm Line Coordinator with community networking and additional tasks
Bringing forward training needs and takes responsibility for seeking out relevant training opportunities.
Promote NISA’s mission, vision and values to the membership and to the community.
Represent NISA in a professional manner.

Maintains up-to-date knowledge of the Mental Health Act and related legislation, the structure and personnel of local social agencies, government departments and trends and developments in the community that could affect the provision of mental health services.

Avails self of opportunities for professional development:
Bringing forward training needs and takes responsibility for seeking out relevant training opportunities
Participates in workshops and seminars as required
Participates a monthly staff meeting
Participates a bi-monthly cross regional staff teleconference
Participates in the performance review process

Works within the Policies and Procedures of NISA/Northern Initiative for Social Action.


Carrying out all duties of the Warm Line Peer Support Worker in a moral and ethical manner
Being present at the scheduled time of the day ready for the performance of duties
Being ready emotionally and physically to perform duties
Be available to work varying shift days


Lived experience within the mental health system
A diploma, degree or Canadian equivalent in health or a related discipline (Social Service Work, Social Work, Psychology, Humanities, Social Sciences) is considered and asset.
Familiar with the goals and objectives of NISA/ Northern Initiative for Social Action.
Have working knowledge of mental health service agencies, including consumer/survivor organizations in Ontario
Completion of Wellness Recovery Action Plan (WRAP), Applied Suicide Intervention Skills Training (ASIST), and other Peer Support training is strongly preferred.
Completion of Standard First Aid with CPR, WHMIS, Workplace Accessibility and Prevention of Violence and Harassment in the Workplace Training is preferred.
Computer experience, including an ability to use Word, Excel, Publisher and email/internet technologies.
Written and verbal proficiency in both official languages is considered an asset.

The statements contained in this job description reflect general details as necessary to describe the principal functions of duties, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas. This position is currently under review and may be subject to change.

NISA is an organization run by and for consumers of mental health services. We develop occupational skills, nurture self-confidence and provide resources for recovery, by creating opportunities for participants to contribute to their own well-being and that of their community. NISA is strongly committed to employment equity within its organization. We welcome applications from all qualified candidates, including women, Aboriginal people, visible minorities, persons with disabilities and members of sexual minority groups. Members of these designated groups are encouraged to self-identify.

*Please visit the link below to download and application package which MUST be filled out to apply for this position:

How to apply:

Please send an email enquiry to Kaarina Ranta. You will be forwarded an application package. Please follow the directions clearly and return completed application to Kaarina via email or in person to 105 Elm St. unit E4 by the deadline date. Only those chosen for an interview will be contacted. Kaarina can be contacted at 705-222-5375.

DEADLINE: April 19th, 2013, 12pm

About this company
NISA is an organization run by and for consumers of mental health services. We develop occupational skills, nurture self-confidence and...