Operations Specialist
Just Energy / NHS - Mississauga, ON

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Just Energy/ NHS – Mississauga ON

National Home Services (NHS) is the Home Services subsidiary of Just Energy, a publicly traded company (NYSE: JE and TSX: JE) with 1.8 million customers across Canada and the United States. Established in 2008 and specializing in the supply of energy efficient rental water heaters and HVAC equipment to both the existing and new home markets, NHS has grown rapidly and continues to build upon a base of over 250,000 rental customers. National Home Services is Canada’s fasting growing home services company and we are seeking an operations specialist for our outbound call centre.

- Day-to-day scheduling support, optimize the schedule to ensure all jobs scheduled will be attended to by our technicians
- Pro-actively ensure current systems are monitored and backed-up
- Compile and format an internal weekly technicians report
- Develop and maintain documentation for operating procedures
- Ensure all scheduled jobs for next day are confirmed and reviewed
- Collaborate with the operations team to ensure all tasks are completed on a daily and weekly basis
- Deliver excellent customer service to our internal and external customers by being both proactive and responsive to any inquiries

The Operations Specialist must have strong communication skills, experience with customer relations, be a team-player, self-motivated, detail oriented and have strong organizational, time management and multi-tasking skills.

The preferred candidate must have a bachelors degree and a minimum of two years work experience in a role coordinating multiple entities while meeting deadlines. The Specialist must have advanced experience with Microsoft Office applications and sales experience is a benefit.

Our office is located at Hurontario and Courtney Park Dr. West in Mississauga and the hours of operations are from TUES-SAT 9:30 – 6:00 PM.

Competitive Compensation based on experience, Product & Training will be provided and a significant opportunity to advance within our growing team.

Only qualified candidates will be contacted.