The SPA at the Hilton Suites offers a quiet sanctuary to relax and rejuvenate. Founded on the principles of health and wellness, this Feng-Shui inspired spa offers an extensive menu of both ancient and modern therapies. Calming and fragment treatment rooms, and exceptional treatments by a highly trained team in Aesthetics, Massage Therapy and Advanced Skincare, make your spa experience unforgettable. Our goal is to exceed the expectations of our individual, group and corporate clientele with hands on professional service.
The Spa Concierge is often the first and last point of contact for The SPA clients, and as such, must demonstrate exceptional customer service skills and present a professional demeanor at all times. Making reservations for spa services and generating incremental revenue opportunities through cross selling and up-selling other spa services are integral responsibilities of this role. The Spa Concierge strives to create a unique spa experience in a warm, comfortable environment for each guest at the spa and endeavors to resolve client concerns as they arise. The Spa Concierge interacts with all members of the The SPA team and provides support to service providers, support staff, and management as required.
§ Answer reception phones and book spa service reservations using professional phone etiquette and according to spa standard operating procedures.
§ Provide facility tours as requested and enthusiastically promote all other services and facilities of the hotel and spa.
§ Maintain current product knowledge about all spa services and products offered.
§ Accurately check out spa clients in POS and reiterate the home care recommendations made by service providers.
§ Responsible for maintaining your Cash Float and performing cash handling duties on a daily basis.
§ Keep front desk, reception, and retail areas neat and tidy at all times.
§ Communicate all client concerns to the Spa Concierge Supervisor.
§ Accurately enter client contact information into SpaSoft database from consent forms.
§ Assist other members of the Spa team in ensuring that each client has a seamless and enjoyable spa experience (e.g. order room service, offer beverages, etc.).
. Previous experience in a spa preferred
. Excellent communication skills
. Ability to provide above average customer service
. Knowledge of POS systems and cash handling
. Sales experience an asset