Full Time Night Audit - 6 month contract
Hilton Toronto/Markham Suites Conference Centre & Spa - Markham, ON

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Hilton Toronto/Markham Suites Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you.

First impressions are everything! As a Night Auditor at Hilton Toronto/Markham Suites Conference Centre and Spa, your charisma and professionalism will create a sense of welcome, turning moments into memories for all our guests!

POSITION SUMMARY:
The Night Auditor will work on a rotating basis in some or all of the areas of the Front Office including Reception, Cashier, Telephone, and Accounting. All Night Auditors must aim to provide the ultimate in service and courtesy to guests of Hilton Toronto/Markham from the time of registration to the time of departure. This will be done through analyzing and interpreting the needs of guests and offer the appropriate options, solutions and resolutions as required.

DUTIES & RESPONSIBILITIES:
· Register guests into their guest bedrooms as per reservations
· Check out guests and settle accounts
· Collect and verify payments – cash, debit and credit and maintaining a float
· Provide general information to guests (i.e. directions, restaurant hours etc)
· Balance and audit all Front Office postings and settlements
· Update daily checklist and guest history
· Balance all credit cards, direct bills, and miscellaneous charges from all shifts
· Close the food and beverage point of sale system and balance all room charges from outlets
· Take all reservations once reservation department is closed
· Start Close Out process, print and distribute Night Audit Report Packets
· Consistently provide exceptional customer service by exceeding guests expectations
· Take ownership of all guests complaints and rectify the complaint quickly and efficiently
· Communicate information regarding Guests’ needs to other Team Members and Departments
· Other duties assigned by the Front Desk Manager or Supervisor

Job Requirements:
· Previous front office or accounting experience required
· Computer literate in Microsoft Window applications and relevant computer applications required
· Excellent communication and interpersonal skills
· Solid knowledge of Front Office, Night Audit and Accounting procedures
· Possesses a passion for customer service and the ability to exceed customer expectations
· A team player
· Exceptional conflict resolution skills
· Proven ability to be organized, multi-task and prioritize
· Completion of High School, GED or equivalent
· Good command of English
· Strong financial and math skills
· Fluent in Mandarin and/or Cantonese is an asset
· Flexible shift availability


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Conference Center & Spa