Reservations Agent
Hilton Hotel and Suites Niagara Falls/Fallsview - Niagara Falls, ON

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What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

The Reservations Agent is responsible for properly assisting callers with finding the best accommodations to suit their traveling needs, through locations, room type and price range. The Reservations Agent will ensure callers are getting correct and accurate information while maintaining a pleasant and understanding tone and telephone manner. This Team Member is required to have proficient computer skills and utilize proper selling techniques through up selling, cross selling and down selling.

What are we looking for?

A Reservations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

H Hospitality - We're passionate about delivering exceptional guest experiences
I Integrity - We do the right thing, all the time
L Leadership - We're leaders in our industry and in our communities
T Teamwork - We're team players in everything we do
O Ownership - We're the owners of our actions and decisions
N Now - We operate with a sense of urgency and discipline

Experience

  • Previous Call Centre experience is an asset
  • Guest Service experience
  • Hospitality experience and knowledge of local tourism

Skills

  • Proficient computer skills
  • Friendly and professional telephone manner
  • Ability to type at a fast paced while maintaining accuracy

Requirements

Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

Physical Demands

This position sits for the majority of the shift. Occasionally stand, walk, bend, stoop, and lift to perform routine job tasks.

This is a Part-Time position.

All applications MUST be submitted through:

www.surveymonkey.com/s/nfhilton
Applications not submitted through the above link will not be considered


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About this company
With rooms overlooking both the American and Horseshoe Falls, Hilton Hotel and Suites Niagara Falls/Fallsview is the perfect Niagara Falls...