Guest Service Call Agent
Hilton Hotel and Suites Niagara Falls/Fallsview - Niagara Falls, ON

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What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The Brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. It is with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Guest Service Call Agent you will deliver outstanding guest service through telephone operations. This position assists the Front Office by greeting and answering telephone enquiries from external and internal guests, and completes quality assurance calls to all in house guests. The Guest Service Call Agent will act quickly and efficiently to ensure that guests are receiving an exceptional level of service and that their needs are met. This Team Member will be responsible for ensuring guest satisfaction, resolving any guest challenges, promoting hotel services and amenities, thanking guests for choosing Hilton Fallsview and wishing them a pleasant stay, & provide any other Guest Service needed.

What are we looking for?

A Guest Service Call Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

- Superb interpersonal and communication skills
- Pleasant telephone manner is a must
- Telephone customer service experience is preferred
- Effective problem solving ability
- Friendly
- Guest service experience
- Professional

To apply, please reply to this posting with your resume and/or cover letter.

About this company
With rooms overlooking both the American and Horseshoe Falls, Hilton Hotel and Suites Niagara Falls/Fallsview is the perfect Niagara Falls...