Wireless Team Lead
GBS Mobility/PC Medic - Halifax, NS

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The Team Lead position requires one to take ownership of the location and focus on client experience for new and existing PC Medic and TELUS customers, as well as the needs of their designated sales representatives. ‘TEAM LEAD’s are expected to work closely with the District Manager to ensure that the location is running efficiently and up to all standards. Team Leads are responsible with helping increase the productivity of the sales force, while increasing client retention, and also keeping the team organized and informed with the ever-changing industry in which we go to market.

Job Duties

  • Schedule staff within the pre-approved number of hours allowed based on store goals
  • Schedule and conduct Employee reviews on a regular basis
  • Assist and attain, weekly and monthly service and sales goals
  • Assist all store staff with general questions via phone, in person, and/or email
  • Assist all store staff with customer service issues
  • Complete Daily Sales and Quality Assurance Callbacks
  • Maintain cleanliness, organization and presentation of store
  • Conduct daily physical and personal inspections of store
  • Monitor and manage all store staff accordingly as per Policy and Guidelines
  • Collect and Submit scheduled inventory reports
  • Creating work orders
  • Scheduling house calls
  • Creating quotes for custom PC’s
  • Selling computers and computer related accessories
  • Sell and process TELUS activations and renewals
  • Know the TELUS Services and teach reps about the TELUS products and plans
  • Own the store and location and suggest improvements to the District manager