Service Delivery Team Lead in Accenture
Service Delivery Team Lead (Current Employee) – Mandaluyong City, Philippines – 21 October 2013
Working in a multi billion company requires more effort, confidence, teamwork, and hardwork. These are the things why Accenture is the best training ground for me. It makes me more excited to go to work because I know there is something new and challenging work that awaits me everyday. My usual day is not the usual day for most of the people - it's not routinary. My typical day starts in setting the team's expectation for the whole day. Next is to address all clients' escalations, attend meetings to provide updates to the upper management and conduct mentoring or technical coaching w/ my subordinates. On top of these, monitors hourly performance of each individuals.
Having the above responsibilities, it help me to grow fast professionally. I always have take aways at the end of the day. To give few, I've learned how to handle critical things in a very relax manner, how to handle people who have attitude issue, how to react in every escalations that the client is escalating to, and how to handle the upper management criticisms.
Like I've mentioned, Accenture is the best training ground. My senior executives let me to learned so many things and continue to learn a lot. They trust me to communicate directly with our clients (operation exeperts, managers, and even vice president). They trust my decisions.
I think the hardest part of my job is when there are so many esclations from the client, attrition level is high, then my senior executives are asking me to do something asap. It's like you are trap in the middle of three big walls and the only way you can get out is to destroy them at the same time.
The most enjoyable part of my job is when you break those three big walls...
Meal Allowance, Transportation Allowance, Clothing allowance, Health Benefits.
Dependents are not included in employee's health benefits.