Great team, excellent management team. Work life balance very 'imbalanced'
Account Development Manager (Former Employee) – Calgary, AB – 11 March 2014
A typical day (should have been 8:00-5:00, but was more 7:00-7:00)
Which saw you;
7am opening your emails (usually at least 15 - 20 first thing in the am)
8am quick conference call
8:15 - 9:30am route planning and other daily organization
9:30 or 10:00 on the road completing sales calls. This included all details listed in resume i.e.: selling in priorities, monthly deals, merchandising, completing orders, cleaning coolers and displays if necessary to enhance sale of product, re merchandising, and pricing. Public liaison with your customer and putting out fires.
Always on call during the day, as well ensuring Customer Support Calls are being handled through out the regular duties.
4:00 sometimes later back to computer for follow ups and signing out of calls on BOSS System. Usually until 7:00 pm. Sometimes earlier sometimes even later
What I learned?
Multi Tasking skills, organizational skills and learning how to pace ones self through the day ensuring to eat and not become overwhelmed, especially during trade tour times.
I had 2 amazing District Sales Managers during my time with Coca-Cola. Both skilled in different ways, but extremely good at their roles and ensuring their teams were taken care of accurately and supported as best that they could given disorganized circumstances.
We went through 2 Area Sales Managers in my time. One was great the latter was lacking in personal skills and communication skills. It made the DSM position difficult, but they did a great job despite.
Could not have asked for a better bunch of people to share my time with. We all worked very well together, being a very diverse crowd we all had different things to offer, and worked very hard for each other. Extremely supportive and fun group. Outside Sales you don't see each other that often so it was a testament to see how close we all were.
Hardest part of the job?
How disorganized it was. The team and our DSM's worked very hard to make our customers happy, however there was not enough time in a day with the amount of staff we had to provide customers with the proper care and follow up they each deserved. As a result, days did not run smoothly and despite efforts I never left a day feeling at peace with my accomplishments, even though at best I was the top achiever and my territory ranked best bonus structure more often than not.
There was quite a revolving door in my three years in the company and the sales teams. As a result I took on many territories at once as well as coached and trained the new staff and the special projects. Add constant Trade Tours, this job all of a sudden robbed me of any work life balance and ultimately led to my desire to leave.
The team became fragmented due to exhaustion.
Throughout, I will maintain that my DSM's were great as they did the best they could under disorganized circumstances. All have since left as well.
The most enjoyable part of the job?
Selling, the customers, the people. The diverse group of customers from territory to territory. The accomplishments and pride in selling in and merchandising a good looking sale. Making customers feel good, laugh and communicating with different personalities everyday.
Our team was great and there were a lot of perks. We were worked very hard, but they were always flexible when you needed something. There was never any guilt when you wanted time off and they urged you to take your holidays. The DSM team was great at acknowledging your accomplishments and rewarding your successes. As they burned out it became less, but they always had an open door and were very supportive.
Excellent team, great District Sales Manager, good benefits, good holiday structure, excellent flexibility
work life balance, territories too large to support customers accurately, perks taken away with new structuring