Maplesoft Group is currently looking to identify a Helpdesk Analyst to join one of our Calgary clients.

Key Responsibilities

As a Helpdesk Analyst, you will assistance with client incidents, service requests and problems related to hardware, software and infrastructure. Excellent customer service skills and the ability to work as part of a team are crucial.

Responsibilities:
Remotely provide technical and administrative support relating to the IT environments Resolve user problems by using process documentation and technical tools\ Forward Incidents and Service Requests to the appropriate second level support teams Follow day to day operational requirements as set out by the Service Desk Team Lead and/or Client Services Coordinator

Required Skills:
Previous hands on experience with PC’s, printers, MS Office (Mandatory) A minimum of three years’ experience working with a busy Help Desk/Service Desk environment supporting an IT Enterprise. Desire to help others, and develop new skills Team player Customer Service focused Detail oriented Motivated and takes initiative Results oriented (Mandatory) Strong, proven Customer Service skills and be able to deal effectively with difficult clients over the telephone Excellent trouble shooting skills and excellent interpersonal and communication skills Excellent documentation skills and the ability to function within a team environment (Mandatory)
Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

If you are interested in this opportunity please submit your resume with the title of the position you are applying for in the subject line in confidence to:

jobswest@maplesoftgroup.com

We thank you for your interest in Maplesoft Group and wish to advise that only candidates under consideration will be contacted.
Monster CA - 12 months ago