Join Genesys and save the world from bad customer service!
Genesys is the world’s leading provider of customer service and contact software — with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.
Summary of the Position
In this role, the primary responsibilities will include (but are not limited to):
A well-rounded developer who knows how to create robust high-performance software, and can develop prototypes quickly. The work is challenging, creative, fast paced and intellectually stimulating. Do you want to help us build next-generation telecommunication and customer interaction applications for large-scale contact centers? As a Software Engineer at Genesys, you will specialize in building CTI, VoIP, SIP, IMS, and Cloud Computing software. You will participate in design and architecture reviews, software performance analysis and tuning.
A solid foundation in computer science, with strong competencies in data structures, algorithms, and design
Extensive programming experience in C/C++
Strong object oriented programming and design skills
Extensive experience writing and debugging multi-threaded code
Excellent understanding of optimization and performance issues across OS software layers
Excellent problem solving, critical thinking, and communication skills
Applicants of interest will be asked to complete a short programming challenge prior to any interview phase.
Genesys is an equal opportunity employer committed to diversity in the workplace.