Inspiring Canadians to live healthy, active lives.
The inspiration begins with you.
At Sport Chek, we love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. As part of our team, you’ll join a wide network of like-minded colleagues, customers, and teams, and provide the best solutions for our customers by drawing on your first-hand expertise and experiences.
In this role, you will be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention and product servicing.
What you’ll do.
Management / Leadership Skills:
Develop department team through setting expectations, communication, coaching, feedback and ongoing support
Build and manage a daily game plan for the department
Create and execute development plans for Full-time staff
Maintain a positive work environment for staff
Exhibit all elements of the FGL Leadership Brand
Ensure all department team members are able to deliver GAME Day Service consistently
Greet customers, identify their needs, and provide assistance in suggesting suitable service
Be courteous and profession with all customers
Handle all customer complaints in a calm and professional manner
Offer assistance to customers in the Hard goods department as required
Be familiar with all in-store promotions
Service Shop Operations:
Ensure all documentation (e.g. work orders) are completed accurately, processed and stored, as per the FGL standards
Ensure that tools are safely used in the manner in which they were intended to be used
Ensure proper care and maintenance of all service shop equipment
Participate in scheduled conference calls with the Corporate Service Shop Manager for directional updates
Maintain the service area
When required, assist sales support team with placing new merchandise on floor
Attend staff meetings, as required
When required, assist department manager/sales support team in sale set up (P.O.P., tagging of merchandise, merchandising) in preparation for ad events
Sales of products and accessories within the Hard Goods department when required
Standards of Performance and Measurement:
Passing grade on all required Forzani Retail College courses
Service Shop Sales revenue above 100% comp
Hard Goods Sales above 100% comp
Customer surveys and feedback
Who you are.
Actively involved in sports or outdoor activities
Positive, outgoing attitude
Able to work independently
Possess exceptional communication skills
What you bring.
High School education
Minimum of one season with FGL as a Senior Technician in each major category
Successful completion all Forzani Retail College Service Shop training courses
Previous retail experience would be an asset
Similar technical experience with another company outside FGL
At Sport Chek, we pride ourselves on having our jobs be an extension of our lifestyle, with a flexible schedule of work and play. Sport Chek is Canada’s largest active lifestyle retailer, with over 150 stores from coast to coast.
R eady to join our team and inspire others to live healthy active lives? Apply today!
We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.
"Within the confines of applicable Human Rights and Privacy Legislation, FGL Sports Ltd. require all successful applicants to provide a criminal record check." Forzani Group Ltd. - 9 months ago