Position Summary: Coordinates and oversees training and implementation activities at dealership sites.
Essential Duties and Responsibilities: Conducts pre-site meetings representing implementation and training. Establishes scheduling of Implementation and training activities with Client. Coordinates and supervises training and implementation activities at dealership Sites. Oversees Shared Services AE implementation and training activities and ensures quality execution of training agendas. Acts as client’s “Single Point of Contact and Ownership” for on-site implementation and training activities. Conducts regular status meetings. Manages deliverables on Project Status report to closure. Claims contract lines in accordance with billing and Sarbanes Oxley guidelines.
Supervision Received / Independence of Action: Work is assigned and reviewed from time to time. Frequent independence of action is required as to methods and procedures to be used. Unusual situations are referred to the Manager or Director, Training & Implementation.
Service Quality: Provides service quality that is based on a full understanding of the client's/contact’s requests. It is important to meet those needs with timely as well as accurate advice or service.
Accountability / Decision Making: Has authority to take whatever action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform manager of all non-routine situations. Decision making and recommendations involving risk to quality, client satisfaction, and revenue must be escalated to the Manager or Director, Training & Implementation. The results of decisions, actions or advice typically affect current operations or short‑term results of smaller projects.
Problem Solving: Problems are apparent but precise identification of the nature of the problem may require further inquiry or search. Solutions require interpretation of information with independent judgment You have authority to take whatever problem-solving action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform superior of all non-routine situations.
Analytical Reasoning: Analytical reasoning used in the job tends to be equally routine and non-routine. Breaks down simple and complex tasks into manageable parts in a systematic manner. Recognizes several likely causes of events. Anticipates obstacles and thinks ahead about next steps.
Planning: Required to plan smaller projects or the work of a smaller work group involving a few jobs and people.
Coordinating & Organizing: The job requires the coordination of activities, information, material or other resources for small to medium implementation projects. The priorities of the job may need to be changed to meet multiple and conflicting demands on time and effort.
Communication: Employees in Training & Implementation Solutions. Employees in other departments Region Management Outside Customers/Clients Innovation / Creativity: Facilitates meetings, mediates conflicts, formats documents, and organizes materials. P rovides guidance, information training or instruction to co-workers. Checks work of others.
Experience, Skills, Academic:
Ability to read brief instructions, check documents, correspondence, understand content and interpretation. Ability to write b rief instructions, basic information and record data. Basic math, percentages/ratios and general accounting knowledge required.
Experience: 3-5 years Client Training Specialist or Client Implementation Specialist experience.
Area of Interest:
Product Implementation Automatic Data Processing - 8 months ago