Inspiring Canadians to live healthy, active lives.
The inspiration begins with you.

At Sport Chek, we love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. As part of our team, you’ll join a wide network of like-minded colleagues, customers, and teams, and provide the best solutions for our customers by drawing on your first-hand expertise and experiences.

HEAD TECHNICIAN
In this role, you will be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention and product servicing.

What you’ll do.

Management / Leadership Skills:

• Develop department team through setting expectations, communication, coaching, feedback and ongoing support
• Build and manage a daily game plan for the department
• Create and execute development plans for Full-time staff
• Maintain a positive work environment for staff
• Exhibit all elements of the FGL Leadership Brand

Customer Service:

• Ensure all department team members are able to deliver GAME Day Service consistently
• Greet customers, identify their needs, and provide assistance in suggesting suitable service
• Be courteous and profession with all customers
• Handle all customer complaints in a calm and professional manner
• Offer assistance to customers in the Hard goods department as required
• Be familiar with all in-store promotions

Service Shop Operations:

• Ensure all documentation (e.g. work orders) are completed accurately, processed and stored, as per the FGL standards
• Ensure that tools are safely used in the manner in which they were intended to be used
• Ensure proper care and maintenance of all service shop equipment
• Participate in scheduled conference calls with the Corporate Service Shop Manager for directional updates
• Maintain the service area

Sales Support:

• When required, assist sales support team with placing new merchandise on floor
• Attend staff meetings, as required
• When required, assist department manager/sales support team in sale set up (P.O.P., tagging of merchandise, merchandising) in preparation for ad events
• Sales of products and accessories within the Hard Goods department when required

Standards of Performance and Measurement:

• Passing grade on all required Forzani Retail College courses
• Service Shop Sales revenue above 100% comp
• Hard Goods Sales above 100% comp
• Customer surveys and feedback
• Mystery Shops

Who you are.

• Actively involved in sports or outdoor activities
• Positive, outgoing attitude
• Able to work independently
• Possess exceptional communication skills

What you bring.

• High School education
• Minimum of one season with FGL as a Senior Technician in each major category
• Successful completion all Forzani Retail College Service Shop training courses
• Previous retail experience would be an asset
• Similar technical experience with another company outside FGL

At Sport Chek, we pride ourselves on having our jobs be an extension of our lifestyle, with a flexible schedule of work and play. Sport Chek is Canada’s largest active lifestyle retailer, with over 150 stores from coast to coast.

R eady to join our team and inspire others to live healthy active lives? Apply today!

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.

"Within the confines of applicable Human Rights and Privacy Legislation, FGL Sports Ltd. require all successful applicants to provide a criminal record check."
Sport Chek - 12 months ago