Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Do you want to seize an opportunity to let your talent shine through?
Do you want to share your passion and make a difference in your job and in your life?
Do you want to help us lead the Customer Service branch to cultivate an even better customer centric environment?
We are currently seeking Customer Service Managers for Aircraft Services and Passengers Services.
The Customer Service Manager will:
Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions
Contribute to operational safety, a satisfying work environment and improved quality of customer service in the branch
Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
Assume local leadership, as assigned, for specific local initiatives for process & performance improvement
Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions
Anticipate employees’ and customers’ needs and be available for them
Celebrate success with employees by recognizing great individual and team effort and take time to thank them
Be entrepreneurial and make every decision as if you owned Air Canada
Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.
Qualifications
Strong customer focus, dealing with customers with professionalism and care
Genuine desire to contribute to the betterment of Air Canada
Excellent problem solving skills; able to apply creative solutions that have a positive impact on results
Recognized ability to work under pressure, handle stressful situations and maintain flexibility
Ability to respond quickly to situations and seize opportunities
Able to influence, convince and create mutually acceptable solutions in the context of conflicts
Possess an energetic and tenacious achievement orientation
Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment
Strong knowledge and expertise in AC safety and service standards as well as labor relations
LINGUISTIC REQUIREMENTS
Based on equal qualifications, preference will be given to bilingual candidates.
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Job
Airport & Cargo Ground Services
Primary Location
CA-NS-YHZ - Halifax Airport
Schedule
Full-time
Job Posting Start Date & Job Posting End Date: Jun 7, 2012, 5:18:44 PM
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Jun 14, 2012, 11:59:59 PM Air Canada - 11 months ago
