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Employee Type: Full Time

Salary:
Mitsubishi Electric Automation, Inc. (MEAU) is seeking a Field Service Engineer responsible for providing technical service and support to MEAU's Original Equipment Manufacturers (OEM's), machine tool dealers, and end-users through telephone, on-line and on-site service.

The responsible individual will work and travel from their home office located preferably in the Cleveland, Ohio area.

Position Duties and Responsibilities

Provide technical service and support to our customers, including: OEM’s, dealers, and end-users, via:

• On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems.
• In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time.
• Communicate with customers in e-mail, on-line chat and internal technical forums.
• Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
• Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
• Support the in-house systems for diagnostics such as simulators, programming systems, tooling and etc.
• Recommend additional services such as extended warranties, optional functions, maintenance programs, training, and etc. As well as the purchase of spare parts to customers which would further assist in their machine UPTIME
• Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns.
• Enter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integrity.
• Support the business operations, including:
• Participating in company training programs whereby passing with satisfactory levels
• Create and/or update technical documentation
• Feedback areas of improvement in design to the Technical Support Engineers
• Feedback to management for newly found issues
• Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems
• Cooperate with and take instruction/support advice from Senior Engineers

Supervisory/Management Responsibilities

• None

Travel Requirements

• 50-80% travel based on customer demand, primarily within region: Western Canada

Essential Education, Skills and Experience

• BSEET or equivalent related experience
• 2 - 5 years experience in field service for industrial automation
• Knowledgeable on electrical and mechanical tools for machine repair
• Mechanical aptitude
• Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
• Ability to read and understand technical documentation: schematics, logic, procedures, etc.
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
• Organization skills for arranging travel plans and service call schedule
• Ability to travel by car and plane to on-site service calls
• Ability to be “on call” to meet customer’s service needs as they arise
• Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs
• Team orientation
• Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)
• Customer focused

Beneficial Education, Skills and Experience

• Experience in Computerized Numeric Controls (CNCs) products preferred
• Experience in Motion Controllers (AC and DC) and Programmable Logic Controllers (PLCs) a plus
• Experience in field service a plus

We are an Equal Opportunity Employer.

We offer a business casual environment along with an excellent compensation and benefits package, including 401(k) and tuition reimbursement.

For more information about our Company, please visit us at www.meau.com

Apply Here: http://www.Click2Apply.net/zs3tggj
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