What's in it For You?
Great Benefits Package (Medical, Vision, Dental)
Great team environment
Casual dress code
On all Major bus routes and a hop, skip & a jump from the ferry
Hours: M - F 7:30 AM - 9:00 PM & Saturday 8:00 AM - 6:00 PM
This position is a front line Call Center role using a computerized information system. The agent is responsible for telephone contact directly with customers on a wide variety of call types. Contact is for the purpose of consumer education, product cross-sell, and to assist in personalized use and understanding of products. This is a semi-technical role. Call handling time will vary based on customer life cycle touch points and overall customer knowledge of services and products discussed on these calls.
In this position you will take inbound calls related to sales and customer service
Calls are tailored to each specific customer. Call types will vary based on customer´s current relationship with the client. Strong needs analysis and customer assessment will take place on every call to determine the customer´s needs.
Provide assistance to customers to better understand product features, benefits and uses
Answer customer questions using various campaign reference tools and customer databases
Ability to respond to common questions asked by customers, typically learned during initial training (prior knowledge of program / product content not required)
Evaluate, and conduct appropriate escalation procedures
Read and research relevant materials and resources to stay current in product / program knowledge
Complete the sales order process with online tools
Essential Qualifications : Education / Knowledge: High School Diploma
Experience / Skill: Six months experience in sales and/or customer contact role in face-to-face or telephone- based environment. Experience using computerized word processing tools. Come join the Aditya Birla Minacs family where you will be part of a fun, professional work place. 95% of the management team started out in a position just like this! Aditya Birla Group - 12 months ago