What's in it For You?
Bonuses
Incentives
Great Benefits Package (Medical, Vision, Dental)
Great team environment
Excellent Training
Casual dress code
On all Major bus routes and a hop, skip & a jump from the ferry
Hours: M - F 7:30 AM - 9:00 PM & Saturday 8:00 AM - 6:00 PM

Specific Requirements:
This position is a front line Call Center role using a computerized information system. The agent is responsible for telephone contact directly with customers on a wide variety of call types. Contact is for the purpose of consumer education, product cross-sell, and to assist in personalized use and understanding of products. This is a semi-technical role. Call handling time will vary based on customer life cycle touch points and overall customer knowledge of services and products discussed on these calls.

Responsibilities:

• In this position you will take inbound calls related to sales and customer service
• Calls are tailored to each specific customer. Call types will vary based on customer´s current relationship with the client. Strong needs analysis and customer assessment will take place on every call to determine the customer´s needs.
• Provide assistance to customers to better understand product features, benefits and uses
• Utilize prescribed quality call handling processes
• Meet specific performance standards
• Serve to improve customer product knowledge
• Answer customer questions using various campaign reference tools and customer databases
• Ability to respond to common questions asked by customers, typically learned during initial training (prior knowledge of program / product content not required)
• Evaluate, and conduct appropriate escalation procedures
• Read and research relevant materials and resources to stay current in product / program knowledge
• Complete the sales order process with online tools

Essential Qualifications :
Education / Knowledge: High School Diploma
Experience / Skill: Six months experience in sales and/or customer contact role in face-to-face or telephone- based environment. Experience using computerized word processing tools. Come join the Aditya Birla Minacs family where you will be part of a fun, professional work place. 95% of the management team started out in a position just like this!
Aditya Birla Group - 12 months ago