Job Title: Eco-ista Trainer
Department: Residential
Reports to: Eco-Consultant/Owner
Location: Scarborough, Durham Region, North York, Richmond Hill, Markham, Toronto

At Mona our vision is to be a recognized community leader providing extraordinary cleaning services to families and businesses. We aim to be the employer of choice and the company people enjoy working for. Our mission is to provide accurate and detailed service to clients in a timely fashion putting integrity, quality and excellence as priorities to ensure satisfied clients every time. We value integrity and accountability. We aim to bring eco-awareness to each space, each life that we touch. Our clients feel at ease knowing that each employee undergoes comprehensive screening and a quality training program.

Job Purpose:
The purpose of this role is to provide guidance and leadership to the Eco-Personnel. Responsibilities include; training, division of tasks; delivery of the Wow! Factor; pick up and drop off Eco-Personnel from designated locations, co-ordinate Eco-Personnel workload; schedule and payroll submission and distribution. This person is a key holder/alarm code holder. Makes recommendations to owner to improve employee and customer satisfaction.

Key Responsibilities:

• Coordinate work/route schedules and payroll submission for all Eco-Personnel
• Pick up, drive and drop off Eco-Personnel
• Training and coordinate division of tasks at each home
• Responsible for completing all residential visits with quality, Wow! Factor and Health & Safety checks
• Proactively communicate with superiors to ensure constant improvement of processes, policies, and satisfaction indexes
• Provide Eco-Personnel with daily coaching based on feedback received from the Eco-Runner
• Contribute equally to the duties required of Eco-Personnel, (wet, dry, beds, etc.) when required
• Replenish and order new product for each week’s work list
• Proactively promote our company and stand united with Mona’s vision and goals
• Additional duties as required by Eco-consultant/Owner

Required Skills, Experience & Abilities:

• Working with people in this capacity for a minimum of one year, with or a proven leadership track record
• Excellent product knowledge – an asset
• Maintain a positive attitude and get the job done; ability to lead a team and develop others
• Reliable and trustworthy
• Basic math skills
• Excellent interpersonal skills, ability to manage people and responsibilities
• Effectively identify and resolve issues, quickly identify the Wow! Factor
• Must maintain confidentiality of all Human Resources and payroll information
• Must be professional and able to meet all timelines and deadlines
• Occasional lifting below the waste – up to 50lbs
• Frequent bending
• Occasional climbing up stairs
• Occasional kneeling
• Occasional pushing and pulling – up to 10lbs
• Ability to identify the Mona Wow! Factor and adapt to Mona’s way of cleaning

Must possess the following Core Competencies:
Integrity – Does the right thing rather than taking the easy route on a consistent basis
Customer Service – Takes personal responsibility to ensure the highest levels of customer satisfaction
Confidentiality – Indisputably trusted to keep confidences; protect and respect sensitive information
Attention to Detail – Identifies details while detecting inconsistencies in order to improve processes
Team Orientation – Team member who excels at building trusting relationships with customers and peers
Cross Functional Sensitivity – Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas. Adapts quickly to change and easily considers new approaches
Planning and Organization – Has the ability to design, plan, implement and execute projects and tasks within allotted timeframes
AllTorontoJobs.com - 12 months ago