Purpose: To create 100% Guest Satisfaction by providing service to guests

Areas of Responsibility:
Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarante

Greets and escorts guests upon arrival and during check-out process:

Welcomes guest and assists with baggage to the front desk

Escorts guests to their room; places baggage in the room

Inspects guest room for order and adequate supplies and describes amenities to guest

Leaves guest with room key and welcome card

Assists guests with their luggage throughout their stay

Stores luggage and issues claim checks as requested

Assists guests throughout their stay:
Keeps current on hotel accommodations, services and area attractions

Promotes the hotel and area services and attractions

Responds to guest inquiries for information

Assists guests get in and out of vehicles

Arranges for local ground transportation

Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms

Collects and returns outgoing laundry and dry cleaning

Pages customers in lobby or other areas of hotel as needed

Provides shuttle service for guests

All other duties as required

Maintains the upkeep and appearance of the hotel lobby and entrance including public sidewalks and windows:

Replaces promotional items as needed

Performs light cleaning including vacuuming, dusting, and mopping

Keeps baggage storage area clean

Success Factors:
Focus On the Guest… Seek to understand the guest, internal and external guest and meet and exceed the needs of both the guest and the company.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.

Build Strong Relationships… Foster trust and cooperation among coworkers, guest, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively... Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.

Key Skills and Requirements:
Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

How to Apply:
If you want to be part of an energetic, team oriented environment and work for an organization recognized as one of "Canada's 50 Best Managed Companies", we would love to hear from you!

For more information please contact:
Katie Stargardter

Human Resources

Phone:
Fax: (204) 942-5832

Email: kstargardter@canadinns.com
Canad Inns - 11 months ago