It's banking, the way it should be. At Manulife Bank & Trust, we believe banking products are an integral part of every Canadian's financial plan. As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to maintain our leadership position as an "Advisor's Bank."

The Manulife Bank & Trust Mortgage Services Department is seeking a strong leader with banking experience for a full-time position as Supervisor, Mortgage Services . Reporting to the Manager, Mortgage Services, the Supervisor is accountable for the day-to-day operations of multiple functions across two geographical locations (Waterloo and Halifax) within the Mortgage Services department. This team is responsible for administering and processing Manulife One, Select and Preferred Rate Mortgage products.

Responsibilities:
Manage and provide support to a team of Mortgage Administrators and Senior Mortgage Administrators (over 10 direct reports) working out of two geographical locations;

Effectively and efficiently manage the day-to-day operations of the team by providing leadership and complex mortgage knowledge to staff;

Handle escalated issues while monitoring volumes and re-distribute workloads to ensure service levels are met;

Provide feedback on performance and development opportunities by creating a development plan for staff;

Maintain a high level of staff performance through recruiting, coaching, mentoring, and offering team building opportunities to staff members;

Ensure that audit/compliance procedures are in place and are adhered to by staff;

Provide Operational Support by identifying and implementing continuous improvement opportunities in streamlining workflows;

Manage service agreements with 3rd party vendors.

Manage relationships with internal and external business partners
Qualifications

2-3 years in a previous supervisory experience;

Experience managing in a production environment is an asset

In-depth knowledge of the residential mortgage rules and regulations;

Knowledge of Title Insurance, Discharge and Funding processes

Ability to understand and interpret mortgage legal documents

Knowledge of real estate law is an asset;

Experience with mortgage underwriting is an asset;

Working knowledge of CPA and Bank Act regulations;

Sound knowledge of Word, Excel and Lotus Notes;

General banking knowledge a definite asset;

Bilingual French oral and written skills are an asset.

Attributes:
Proven organizational and leadership skills;

Strong negotiation and influencing skills;

Excellent oral and written communication skills

Conflict management skills;

Good interpersonal skills;

Analytical problem solving;

Strong time management skills;

Detail-oriented;

Proven ability to develop individual and team performance through coaching, mentoring and feedback in a high-volume, fast-paced, ever changing environment in a professional manner.

Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. In 2012, we celebrate 125 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife Financial and its subsidiaries were C$512 billion (US$512 billion) as at March 31, 2012. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife Financial can be found on the Internet at manulife.com .

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Career Beacon - 12 months ago