is looking for an individual with a high focus on customer service to join their team as a
Case Manager
. Reporting to the Manager, Absence Management Solutions, the Case Manager will provide case management services to reduce the duration of plan sponsors' employees work absences. The position will contribute to the overall profitability of Group Disability by facilitating a timely return to work for our plan sponsors' employees. The position is based at 25 Water St in Kitchener.
This role is front-line client facing and has accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case. The focus of the Case Manager is to work towards health, productivity and positive financial outcomes for the plan sponsor and its employees
Responsibilities:
Develop, monitor and implement innovative case management services focusing on reducing the duration of plan sponsors employee work absences
Identify and resolve disability and workplace issues through direct contact/phone consultation with plan sponsors, employees, physicians and other health care professionals
Makes recommendations on referrals to appropriate work facilitation resources
Manage medical/non-medical and complex cases using a goal oriented plan
Qualifications
University degree in Occupational Health, Kinesiology or related rehabilitation field
3+ years of work experience in a clinical setting in a health related field
2-3 years of case management experience
Sound knowledge of occupational health issues, vocational rehabilitation and disability insurance
Good understanding of medical terminology
Strong PC skills - Windows, Word and Excel
Completion of some related insurance industry course helpful
Bilingualism an asset
Excellent listening skills with the ability to quickly identify relevant issues and stakeholder need
Strong negotiation skills with the ability to influence others
Excellent written and verbal communication skills
Demonstrated strength in conflict management skills
Proven analytical, organization and decision making skills
Manulife Financial's Group Benefits is a leading provider of employee group benefits for more than 13,000 organizations across Canada. With regional offices across Canada, we offer a range of comprehensive benefit plans including health and dental care, emergency travel assistance, disability, group life insurance, and accidental death coverage.
About Manulife Financial
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. In 2012, we celebrate 125 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife Financial and its subsidiaries were C$512 billion (US$512 billion) as at March 31, 2012. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.
Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife Financial can be found on the Internet at
