Consulting - Senior Manager and Practice Leader - Customer Relationship Management (CRM)
Deloitte - Victoria, BC
Deloitte, one of Canada's leading professional services firms, provides audit, tax, consulting, and financial advisory services through more than 7,700 people in 57 offices. Deloitte operates in Québec as Samson Bélair/Deloitte & Touche s.e.n.c.r.l. Deloitte is the Canadian member firm of Deloitte Touche Tohmatsu.
Your career is important to you. It's important to us, too. The time is right for you to join Deloitte, ranked one of Canada's Best Employers for 2009.
At Deloitte, we're committed to recognizing, affirming and celebrating the diversity of opinion, talent and expertise that make each person unique.
A career at Deloitte will offer you the opportunity to:
Work in a fast growing and exciting organization with professionals who are eminent in their respective field
Have challenging and interesting work in a team environment
Continue your development throughout your career to reinforce and expand your chosen career path
The Senior Manager will be responsible for but not limited to the following tasks:
Leading the British Columbia CRM practice including managing our talent through hiring, mentoring, performing business development activities and delivering projects to our clients.
Building positive peer relationships across our practice and service lines;
Managing project teams, consisting of Project Managers, Functional Analysts, developers and QA staff.
Managing application requirements/specifications, technical specification, development, unit testing, test support, deployment and providing production support.
Architecting case management and CRM solutions for our clients by assembling best of breed solutions to achieve business outcomes
Building business through developing and maintaining eminence in the marketplace,
Supporting and driving marketing activities,
Pursuing opportunities and sustaining existing client relationships.
Providing input and advice regarding Siebel capabilities and functions primarily for public sector clients
The successful applicant will demonstrate or have the following experience to offer;
An experienced leader with in depth knowledge of CRM, Case Management and specifically Siebel implementation projects
A solid knowledge of the Oracle Siebel software components and the ability to architect solutions using these components along with supporting components such as forms servers, document management tools, portals, etc.
Good understanding of software development life cycle management, and project management expertise
Previous experience working in a professional services organization delivering end-to-end technology implementation projects
Strong commitment to client service excellence
Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
Superior verbal and written communication skills
Ability to develop and present new ideas and conceptualize new approaches and solutions
Proven analytical skills and systematic problem solving abilities
Proven ability to mentor and coach junior team members and lead teams collaboratively
Siebel certification is an asset
Strong personal relationships with Oracle and other vendors in the CRM / Case Management arena is an asset
Post graduate degree and/or a professional designation are strong assets. An undergraduate degree in Engineering, Computer Science, Business Administration or similar domain is mandatory. Deloitte - 10 months ago