Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. Showcase your communication and organization strengths as Assistant Banquet Manager, where you will lead and liaise among multiple departments to ensure each group function is truly exceptional.
Centrally located in downtown Calgary, The Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, and the recent completion of an extensive renovation project, The Fairmont Palliser is truly the place to be.
Summary of Responsibilities:
Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly and professionally
Ensures the effective utilization and productivity of all employees
Ensures delivery of exceptional service through focus on training, problem resolution, performance management, employee satisfaction and analysis of customer feedback and trends
Ensures quality standards are met, labour expenses are controlled and distinctive service is provided
Leads monthly communication meetings including follow-up
Maintains a close and effective working relationship with all supporting departments
Ensures emergency procedures and systems are current and proactive
Maximizes new technology to improve service levels and productivity
Establishes and effectively communicates performance standards
Leads and monitors pre-function meetings, including service details and departmental updates
Assumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department
Train Colleagues and supervisors in the absence of a trainer
Balance operational, administrative and Colleague needs
Participates in hotel leadership meetings as appropriate
Review all banquet event orders to ensure proper set-ups are in place
Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity guidelines
Follow outlet policies, procedures and service standards
Develops and monitors effective control practices
Follow all safety and sanitation policies when handling food and beverage as well as responsible beverage service
Other duties as assigned
Previous leadership experience in Food & Beverage required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
General knowledge of Fairmont Hotels & Resorts systems, standards, policies and procedures an asset
Demonstrates strong organizational and teambuilding skills
Experience in a unionized setting an asset
Experience with off premise and kosher functions an asset
Working knowledge of Microsoft office and Property Manager
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
The Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.
: Whether you’re launching your career or seeking meaningful employment, we invite you to visit
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ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!