Our client is recruiting for a Technical Support Specialist. The successful candidate will be relied upon for providing first-line technical support to computer users with computer hardware, computer applications and communications software. The IT Support Specialist is in charge of keeping the department organized and for setting up new users.

Responsibilities:

• Provide application support to resolve help desk issues
• Document problem areas and capture all relevant system and application information
• Recognize and resolve issues that affect end users and work with team members
• First point of contact for incident and service request processes
• Develop and manage all aspects of IT knowledge, including user manuals and training
• Face to face customer service with internal users
• Continually seek opportunities to increase customer satisfaction
• Troubleshoot issues regarding connections, network or equipment (e.g. telephone, projector, etc.)
• Responsible for routine back-up and storage activities
• Maintain equipment inventory and make purchase requisitions as necessary
• Document department procedures, and prepare reference documents with the steps and screen shots
• Set up computer and equipment for new employees
• Provide training to new employees on the Company's computer and telephone systems
• Carry out additional tasks upon request

Qualifications:

• Computer Science Degree or equivalent hands-on experience
• 5 years of experience in an IT support role for on-site users
• Strong technical skills in desktop management, specifically with imaging and packaging technologies.
• Proven ability to work creatively and efficiently in a problem-solving environment
• Excellent written and verbal communication skills

Best Jobs Canada - 13 months ago