This position reports to the Manager Customer Service.
Offer customers personalized service and identify their needs
Perform basic operational activities
Complete planned training activities in order to obtain the desired level of knowledge for this function
Learn and respect established policies, standards and procedures
Inform customers on a specific range of Bank products and services related to your function, and make suggestions
Answer telephone calls and respond to customers' requests based on your knowledge
Completed High school diploma and two years' relevant experience, or completed College diploma
Sales and customer service experience
Knowledge of banking products and services, an asset
English (spoken and written)
Diversity is an integral part of the Bank's values and commitments.
Paticular condition (Extern)
Work schedule requires evening and week-end shifts, on rotation (Thursdays and Fridays until 8:00pm and Saturdays from 9:30am to 3:00pm)
Please note that the work schedule may vary according to operational needs.