Position Summary

The Practice Support Coordinator is responsible for coordinating the overall engagement and support process for physicians and their office staff interested in quality improvement efforts. The incumbent will coordinate several Support Teams, each comprised of a physicians’ champion and their respective medical office assistant (or other staff, eg. nurse). Support Teams represent physician office practices that have successfully introduced one or more quality improvement strategies such as Advanced Access, Group Visits, Patient Self-Management, Electronic Medical Records, Evidence-based Chronic Disease Management Care, and/or the Chronic Disease Management Toolkit. Support Teams will be available to assist other physician practices that are also interested in improving the way they are delivering care.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Promotes provincially approved physician office practice quality improvement strategies by performing duties such as, but not limited to, facilitating opportunities for peer-to-peer dialogues with physician champions, providing information from evidence-based and best-practice resources, and exploring support and partnerships with other stakeholders/ community organizations.
• Responds to inquiries from physicians or their staff for more information on these quality improvement strategies and seeks confirmation of their interest in adopting a strategy.
• Conducts a practice-based needs review and readiness assessment upon request from physician office practices to determine which quality improvement strategy/strategies would be of potential benefit to the physician office practice.
• Assists with the development of physician office practice-based, locally relevant goals by attending/organizing meetings and participating on committees/working groups with physicians and other key internal and external stakeholders.
• Facilitates team building and identifies best-practice roles and responsibilities for physician office staff through activities such as, but not limited to, hosting local events for physicians and their office staff to meet with Support Teams.
• Provides project planning, implementation support, and creative problem solving to ensure successful adoption of any given quality improvement strategy by physician office practices.
• Conducts post-implementation review and identification of next steps for participating physician office practices.
• Liaises with Interior Health management and staff to determine how the Health Authority can best support physician office practices’ quality improvement efforts and provides recommendations to the PHC/CDM Lead.
• Contributes to an Interior Health evaluation of the Practice Support Program by collecting data, encouraging physicians and their office staff to participate in a pre- and post-evaluation process, and linking with the provincial PSP evaluator.

Qualifications

Education, Training, and Experience

• Bachelor’s Degree in a health discipline (nurse, dietician, physiotherapist, etc.) and a minimum of three years of experience working in a health care environment
• Experience working with physicians, preferably in an office practice environment
• Familiarity with physician office practice quality improvement strategies
• Project Management skills an asset
• Current valid BC Driver’s License

Competencies

• Interior Health Emotional Intelligence Competencies

Skills and Abilities

• Adaptability: demonstrated ability to handle multiple priorities, shifting demands, rapid change
• Change Catalyst: demonstrated ability to initiate and manage change
• Leverage diversity: demonstrated ability to initiate and manage change
• Teamwork & Collaboration: demonstrated ability to create a shared vision within a team and a demonstrated ability to work with teams towards shared goals
• Conflict Management: demonstrated ability to negotiate and resolve disagreements
• Service-orientation: demonstrated ability to anticipate, recognize, and meet “customer” needs
• Initiative: demonstrated ability to act on opportunities as they arise

Interior Health - 9 months ago