Job Description:
About us
easyhome Ltd. is Canada's largest, and the third largest
merchandise leasing company in the world. We operate
over 200 stores from coast to coast. We offer our
customers top quality, brand-name appliances, home
furnishings and electronics.
Our Vision: Everyone should be given the opportunity to
enhance their home and lifestyle. We are the leader in
helping people get exactly what they want for as long as
they want. Right now.
Our Mission: We are a relationship-driven business that
thrives on the opportunity to provide customers access
to household goods and services that enhance the quality
of their lives
Customer Retention Specialists require one to two years
experience in sales, customer service, collections or
account management. Duties include selling leases and
managing customer accounts. We provide great growth
opportunities, competitive wages and a solid benefits
package. If you enjoy building relationships with
customers and are looking for a position that provides
variety and the opportunity for growth, this is the job
for you.
Position Overview

• Through the provision of excellent customer service,

Customer Retention Specialists promote sales growth
and create longstanding relationships with
customers.

• They maximize store revenues by administrating

accounts and managing collection activities.

• This includes managing account receivables, over due

accounts and write-off percentages to company
standards.

• Key Results Areas
• Maintain weekly store account receivables
• Maintain monthly store write offs
• Maintain weekly store card close
• Ensure pick-up to delivery ratio remains low

Job Requirements:

• Secondary School Diploma preferred
• Clean drivers abstract
• Able to be insured on a vehicle
• Prior collections experience with strong negotiation

background preferred

• Strong computer skills
• Familiarity with financial documents and good math

skills helpful

• Attributes & Competencies
• Excellent customer service and salesmanship skills
• Customer focused with a desire to build enduring

relationships with customers

• Calm and focused under stressful situations
• Empathetic, with the ability to maintain harmonious

relationships

• Able to "actively" listen to, and understand

customer concerns

• Excellent phone manner
• Outstanding conflict resolution, problem solving and

negotiation ability

• Demonstrated ability to exercise tact, discretion

and sound judgment

• Strong organizational skills in order to balance

workload and set priorities
Benefits Includes

We Offer:

• No Sundays* (Except December)
• Training
• Incentive Programs
• Tuition Reimbursement
• Birthday Off with Pay
• Employee Purchase Plan

Please apply online at www.careers.easyhome.ca. We thank
all applicants however, only those being considered will
be contacted. Please note that background checks
including references, criminal, and credit may be part
of the selection process for this position.
Easyhome is an equal opportunity employer.
Easyhome - 13 months ago