Key responsibilities of a Customer Service Representative include: • To provide efficient and courteous customer service

• Provide compression and other fittings – stocking, braces, custom fittings
• Answers customer inquiries regarding products, policies, etc.
• Resolves customer complaints according to established guidelines
• Performs stock counts as assigned
• Receive incoming orders
• Complete all sales related paperwork
• Control cash, cheques, etc. in accordance with the cash handling policy
• Comply with all store policies and procedures
• Comply with all health and safety regulations
• Demonstrate a professional image, including clean and complete uniform with name badge
• Perform other duties as required

Required Qualifications

• Superior interpersonal and listening skills – pleasant, approachable, and patient
• Effective verbal and written communication skills
• Commitment to providing superior customer service
• Punctual and reliable
• Previous retail experience an asset
• Previous experience in the Healthcare industry an asset
• High School Diploma

Desired Qualifications

• Demonstrates a commitment to achieving meaningful results
• Displays unwavering commitment to our values
• Acts in accordance with policies and procedures
• Builds collaborative relationships
• Adapts to changing needs, priorities and opportunities
• Projects a positive image which serves as a role model to others
• Accurately identifies customer expectation and needs
• Continually searches for ways to improve customer focus
• Communicates information clearly, concisely and professionally.

Work Hours
Days only
Shoppers Drug Mart - 13 months ago