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015293

POSITION SUMMARY

The Customer Service Representative responds to customer inquiries in a call center environment. The responsibilities include the following:

KEY ACCOUNTABILITIES

Learning UPS shipment rates and features of service

Tracing packages and following claim procedures

Billing and collection procedures

Processing pick up orders

Setting up new customers

Communicating internally with operating centres and other departments

Proving excellent customer service

EDUCATION/WORK EXPERIENCE

Available to work daily, Monday through Friday

Very strong communication skills in French and English

Working knowledge of Microsoft Office

Previous experience in a call centre environment an asset

Previous customer service experience

Job

Customer Service

Primary Location

CA-QC-Lachine

Schedule

Full-time
UPS - 13 months ago