Reporting to the Manager Collections and EMS, this position is responsible for accurate, timely, and efficient recording, verifying and processing of transactions with a primary focus on billing and invoicing, including;

Checking/reviewing the completeness/accuracy of a variety of financial records and documents including invoices, credit memos, payment remittance documents, customer statements and reports

Preparing charges, adjustments, mail returns, payments, NSF cheques and refunds

Entering billing information, adjustments to customer and related Business Area accounts

Ensuring adequate supporting documentation is collected and maintained

Reviewing customer accounts and responding to customer inquiries and resolving disputed invoices

Consult with EMS Operations to resolve service-related billing matters

Regularly review and maintain an inventory of overdue receivable accounts to ensure that they are handled on a timely basis and collection methods are completed as per policy and procedures

Contact delinquent account holders by telephone and/or writing to the customer or business areas

Follow-up with customers to establish payment or negotiate payment plans including the collection agencies

Post payments to financial systems

Providing revenue receipting and depositing services to external and internal customers

Other related duties as assigned.
Grade 12 or equivalent with at least one year of related experience and supplemented with additional post secondary accounting courses. Demonstrated competency in the use of Microsoft office applications and spreadsheets. Previous experience with billing and collection processes and Accounts Receivable related tasks. Ability to contribute as a positive team player in a customer/patient focused service environment.
Alberta Health Services - 11 months ago