Inspiring Canadians to live healthy, active lives.
The inspiration begins with you.

At Sport Chek, we love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. As part of our team, you’ll join a wide network of like-minded colleagues, customers, and teams, and provide the best solutions for our customers by drawing on your first-hand expertise and experiences.

HEAD TECHNICIAN / Hylands
In this role, you will be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention and product servicing.

What you’ll do.

Management / Leadership Skills:

• Develop department team through setting expectations, communication, coaching, feedback and ongoing support
• Build and manage a daily game plan for the department
• Create and execute development plans for Full-time staff
• Maintain a positive work environment for staff
• Exhibit all elements of the FGL Leadership Brand

Customer Service:

• Ensure all department team members are able to deliver GAME Day Service consistently
• Greet customers, identify their needs, and provide assistance in suggesting suitable service
• Be courteous and profession with all customers
• Handle all customer complaints in a calm and professional manner
• Offer assistance to customers in the Hard goods department as required
• Be familiar with all in-store promotions

Service Shop Operations:

• Ensure all documentation (e.g. work orders) are completed accurately, processed and stored, as per the FGL standards
• Ensure that tools are safely used in the manner in which they were intended to be used
• Ensure proper care and maintenance of all service shop equipment
• Participate in scheduled conference calls with the Corporate Service Shop Manager for directional updates
• Maintain the service area

Sales Support:

• When required, assist sales support team with placing new merchandise on floor
• Attend staff meetings, as required
• When required, assist department manager/sales support team in sale set up (P.O.P., tagging of merchandise, merchandising) in preparation for ad events
• Sales of products and accessories within the Hard Goods department when required

Standards of Performance and Measurement:

• Passing grade on all required Forzani Retail College courses
• Service Shop Sales revenue above 100% comp
• Hard Goods Sales above 100% comp
• Customer surveys and feedback
• Mystery Shops

Who you are.

• Actively involved in sports or outdoor activities
• Positive, outgoing attitude
• Able to work independently
• Possess exceptional communication skills

What you bring.

• High School education
• Minimum of one season with FGL as a Senior Technician in each major category
• Successful completion all Forzani Retail College Service Shop training courses
• Previous retail experience would be an asset
• Similar technical experience with another company outside FGL

At Sport Chek, we pride ourselves on having our jobs be an extension of our lifestyle, with a flexible schedule of work and play. Sport Chek is Canada’s largest active lifestyle retailer, with over 150 stores from coast to coast.

R eady to join our team and inspire others to live healthy active lives? Apply today!

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.

"Within the confines of applicable Human Rights and Privacy Legislation, FGL Sports Ltd. require all successful applicants to provide a criminal record check."
Sport Chek - 12 months ago