is accountable to the Service Leader for all aspects of positive interaction with the consumer at point of sale. The Checkout Associate is to be knowledgeable on all aspects of point of sale operations and the policy and procedures that pertain to the check out operations.

Responsibilities include:
Responsibility will be to greet, assist and accommodate customers in all aspects of customer service in an environment of speed, convenience and friendliness

Fully conversant with the company’s Hbc credit & loyalty programs and fully execute the standards for a Checkout Associate

Maintain a working knowledge of the weekly NSP program and other marketing programs

Use of empowerment to resolve customer issues in a prompt and friendly manner

Completion of all training and product knowledge programs (All credit programs, OPAL, selling skills, etc…)

Maintain front end visibility to the customer when not processing sales

Prompt reaction to line-ups

Support and promote all customer incentive programs

Maintain communication with Service Leader on opportunities brought up by customers (i.e./ out of stocks, signing)

Adherence to scanning procedures at all times.

Maintain strict control over all monies and media during each shift.

Maintain clean, efficient workstations conducive to providing fast, efficient customer service.

To be conversant with the Company’s Health & Safety Program and knowledgeable about the associates role in regards to health & safety.

To be knowledgeable and compliant to all Company and Store Loss Prevention programs

Perform sales floor responsibilities during slow traffic periods, as directed by the Service Leader.

Perform additional duties/responsibilities as assigned

This position contributes to the execution of the Zellers Strategy, including

;

Driving Zellers top line growth

Sales Obsessed

Discipline junkies ( 100% execution - Done is Done)

Reports to: Service Leader (10-15M$) or Fashion / Service Leader

Positions Reporting to this role: none

Job Requirements

Note:
EXTERNAL CANDIDATES:
Only applications submitted online will be accepted.

INTERNAL CANDIDATES:
Please apply online and submit your signed Internal Endorsement form by fax to

(insert your fax number here)

** Ensure that your Manager has signed the endorsement form**.

Hbc welcomes all applications for this position however, only those selected for an interview will be contacted.
Hudson's Bay Company (Hbc) - 11 months ago