Position: Technology Specialist 2 /

Location: Burnaby, bc

Duration: 1 Year

Job Description:
We are looking for 2 senior technology specialists to work with the Service Assurance Support Team to support the BMC IT Service Management (ITSM) application. Duties include, but not limited to:

• Installation of the BMC ITSM application
• Maintenance of the application, including application of patches, and version and release upgrades
• Configuration and customization of the ITSM application
• Report generation
• Build interfaces to link ITSM to other tools
• Perform demo and training sessions
• Migrate external systems to ITSM, as required
• Documentation

The potential candidate should process the following skills:

• In depth technical knowledge on BMC ITSM (IT Service Management) suite, including these modules
• Service Desk (Incident Management, Problem Management)
• Change / Release management
• Asset Management
• Configuration Management / CMDB
• Service Level Management
• Request Management
• Reporting (Dashboard and Analytics)
• Knowledge in integration methods, including web services
• Good oral and written communication skills
• Comfortable meeting with both internal people and external customers
• Ability to lead discussions
• Ability to deliver demo / training
• Good command of MS Office (Word, Excel, PowerPoint)
• Knowledge in incident management, problem management, change management, release management, asset management, and service level management processes
• Knowledge in working in a Windows / Linux environment
• Knowledge of ITIL an asset
• Knowledge of MS Project and MS Visio an asset
• Knowledge of Kinetic Request an asset

EmergiTel Inc. - 11 months ago