At IMS, we tap the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

Purpose:
Serves as the primary support liaison between the client and IMS Brogan. Maintains post sale contact with clients in order to facilitate a positive and productive long term relationship, to ensure clients obtain maximum value from products and services. Advise and support external/internal understanding and utilization of IMS Brogan’s products and services.

Principal Accountabilities:
Build, establish and maintain effective relationships with clients and serve as their day-to-day contact

Understand client business requirements to ensure IMS Brogan’s product deliverables meet the customer’s specifications

Ensure accurate and timely fulfillment of contract/ad-hoc specifications and maintenance requests in order to build client satisfaction

Advise clients on correct interpretation and use of the data.

Maintain effective internal communications with Sales and Client Services to keep all apprised on activities with the client.

Use fundamental knowledge of client business issues to look for new avenues to generate revenue

Requirements:
Knowledge of academic field(s) or discipline(s):
Undergraduate degree

Knowledge of IMS Brogan departments, products, and services

Knowledge of customer’s business

:

Basic understanding of the pharmaceutical industry environment

Knowledge of technology:
Proficient in PC applications- Microsoft Office suite, especially Excel and Access;

Basic knowledge of SQL/Oracle an asset

Additionally:
An understanding of the fundamental concepts, practices and procedures of performing as a Customer Support Representative

Ability to communicate effectively at various levels in the organization (written and verbal) with both internal stakeholders and external clients

Demonstrates problem solving, analytical and customer service skills

Demonstrates ability to be resourceful and achieve results without formal authority

Able to work in a cross-functional and diverse team environment

IMS Health is an Equal Opportunity Employer

. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IMS, our clients, and the advancement of healthcare everywhere
IMS Health - 10 months ago