At IMS, we tap the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.
Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.
Serves as the primary support liaison between the client and IMS Brogan. Maintains post sale contact with clients in order to facilitate a positive and productive long term relationship, to ensure clients obtain maximum value from products and services. Advise and support external/internal understanding and utilization of IMS Brogan’s products and services.
Build, establish and maintain effective relationships with clients and serve as their day-to-day contact
Understand client business requirements to ensure IMS Brogan’s product deliverables meet the customer’s specifications
Ensure accurate and timely fulfillment of contract/ad-hoc specifications and maintenance requests in order to build client satisfaction
Advise clients on correct interpretation and use of the data.
Maintain effective internal communications with Sales and Client Services to keep all apprised on activities with the client.
Use fundamental knowledge of client business issues to look for new avenues to generate revenue
Requirements: Knowledge of academic field(s) or discipline(s):
Knowledge of IMS Brogan departments, products, and services
Knowledge of customer’s business
Basic understanding of the pharmaceutical industry environment
Knowledge of technology:
Proficient in PC applications- Microsoft Office suite, especially Excel and Access;
Basic knowledge of SQL/Oracle an asset
An understanding of the fundamental concepts, practices and procedures of performing as a Customer Support Representative
Ability to communicate effectively at various levels in the organization (written and verbal) with both internal stakeholders and external clients
Demonstrates problem solving, analytical and customer service skills
Demonstrates ability to be resourceful and achieve results without formal authority
Able to work in a cross-functional and diverse team environment
IMS Health is an Equal Opportunity Employer
. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IMS, our clients, and the advancement of healthcare everywhere IMS Health - 10 months ago