A Sales Floor Associate properly zones his/her assigned area, assists Customers and maintains modular and feature presentations by performing the following duties:
Provides excellent Customer Service by:
Practising a 3 Metre Rule.
Answering Customer calls promptly.
Assisting Customers in finding merchandise.
Answering register calls promptly.
Operating the register when needed.
Showing a high sense of urgency with all assignments.
Following proper procedures for handling claims merchandise.
Being knowledgeable about register operations.
Providing assistance to the front end Associates with price checks.
Remains knowledgeable regarding all areas of the store.
Softlines/Apparel Sales Floor Associates are knowledgeable about:
-- Sizing and colouring.
-- Hanging softlines.
-- Rack rules.
-- Fitting Room procedures.
Hardlines Sales Floor Associates are knowledgeable about:
-- Cutting keys.
-- Cutting chain.
-- Cutting fabric.
-- Mixing paint.
-- Live Pet Department.
-- Logging lawn mower sales.
Maintains a properly merchandised department through:
Zoning the department.
Ensuring the merchandise is properly signed and priced.
Following proper procedures for:
Maintaining all risers properly.
Maintaining modular labels.
Replenishing back stock from warehouse bins.
Being knowledgeable about items in the departments.
Practices safe work habits by:
Cleaning all spills quickly.
Following all safety and emergency policies and procedures.
Keeping the floor clear of all objects.
Properly using all ladders and ensuring they are not left on the sales floor.
Following proper lifting techniques.
Ensuring all displays are secured in a safe and proper manner.
Ensuring Occupational Health and Safety Act guidelines are being followed properly.
Ensuring stable stacking of merchandise.
Using back support belt when necessary.
Being knowledgeable about emergency and safety procedures.
Additional responsibilities may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to determine the number of individual things in a unit or group.
Basic Reading/Writing Skills
Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols.
Licensing & Other Qualifications
The Associate must complete all Wal-Mart Basic and Advanced Training Modules and classes.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The Associate is regularly required to walk or stand.
The Associate must frequently lift and/or move objects weighing at least 11.3 kg (25 lbs.) and up to 22.7 kg (50 lbs.).
The Associate will be required to perform tasks involving firm grasping.
The Associate will occasionally be required to bend, twist or squat.
The Associate will be involved in frequent repetitive hand actions.
The Associate will be required to reach above shoulder height and below waist level.
The work environment characteristics described in this section are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Walmart - 9 months ago