The Service and Product Consultant will execute the retail service program in our Corporate Stores. The goal of the SPC Program is to increase client satisfaction, decrease churn and improve overall store efficiencies. He/she will be responsible for the delivery of in-store Client Care and Product Care responsibilities related to post-sales and service support.
Support functions performed by the Service and Product Consultant include handling returns, repairs, OTC exchanges, software flashing, phonebook transfers, store level client care and administrative responsibilities such as cash deposit reconciliation, payroll entries and others.

Handles all service inquiries within the store's control

Provides product advice and assistance for all lines of business including mobility, satellite and internet where applicable

Provides advice for add-on products such as accessories, additional services like Fun Bundles, or anything else to improve the post-sales experience

Takes every opportunity to offer additional services to clients to improve client retention

Handles client escalations and acts as liaison between the client and Client Care

Follows daily POS opening procedures

Follows daily POS closings procedures including balancing cash

Ensure that all cash discrepancies are investigated and reported with Store Manager sign off

Completes daily bank deposits

Assists in the preparation of serialized inventory counts with RGIS

Identifies causes for discrepancies between on-hand quantities and inventory report

Places inventory orders for exceptions above forecasted push inventory orders

Receives inventory into POS

Organizes backroom stock by manufacturer

Retail or Customer Service experience in a dynamic and fast-paced team environment

Excellent written and verbal communication skills

Flexible to work day, evening and weekend shifts, based on business needs

Flexible to work with a 35km radius of original store of hire

Comfortable with technology such as computers, mobile devices and digital merchandising

University degree/college diploma (especially with a focus on business) is an asset

Reports to Assistant Store Manager and Store Manager

Quebec only - Bilingualism in French and English

Bell offers all eligible employees a comprehensive benefits package including:

Competitive Base pay and incentive programs
Company paid demo phone line
Comprehensive Medical and Dental Benefits
Disability Benefits
Group RSP with company matching component
Employee discount on Bell products and services such as Bell TV
Opportunity for Growth, Development and internal promotion
Bell Canada - 14 months ago