We currently have an opportunity for a VAS OperationEngineer with our direct client located in Halifax Canada The Aricent Group is a global innovation technology and services company focused exclusively on communications Together with our customers we cocreate the world’s most innovative communications products and services We provide innovation services for telecom equipment manufacturers service providers and device manufacturers Bringing together more than 10000 worldclass strategists designers and software developers at locations worldwide the Aricent Group covers the entire innovation value chain with a unique blend of disruptive creative thinking and pragmatic technology implementation Please review the job description below If you are qualified available interested or planning to make a change please call me as soon as possible at (732)8371271 You may also send me an email to danielrotharicentcom mailtodanielrotharicentcom If you do respond via email please include a daytime phone number so I can reach you In considering candidates time is of the essence so please respond as soon as you can Thank you in advance Best Regards Daniel Roth Talent Acquisition Aricent Group One Tower Center Blvd Floor 18 East Brunswick NJ 08816 Office +1 732 837 1271 Job Spec Position Summary The VAS Operation Engineer is responsible for Operation Maintenance and administration of Eastlink Value Added Services (VAS) applications for the wireless network He is responsible for the running state of the Application solution base lining that each application performs as engineered and handle issues to resolution with the appropriate group such as engineering noc and customer service respective Tiers of support The VAS Operation engineer will also participate in integration and commissioning of new VAS nodes on Production system as well as Application software upgrade activities in collaboration with engineering The VAS Operation Engineer will act as the gatekeeper to Value Added Services on the Production network Key Responsibilities Main responsibilities OperationAdministration Manage vendor to meeting solution performance KPI’s and SLA’s Manage user accounts and authority from an Application level Work with IT for OS base account and authority requirements DailyWeeklyMonthly generation of performance report (KPI’s) for VAS Solutions Participate in the integration commission and testing of VAS Solutions Generate andor review change requests for VAS solutions Participate in operational activities under change control procedures Coordinatecommunicateschedule VAS Solution upgrades with respective group in the organization Validate upgrade success by base lining the service after the upgrade activity Maintain close ties with the Switch Operations group and Billing group (relationship allowing feedback) in order to understand and correct all significant anomalies that affect Operations or Billing Maintenance Daily review and investigation of critical and major alarms and events by priority Troubleshooting and resolution of VAS related issues reported by NOC or Customer Service Teams Manage vendor within defined and agreed SLA’s Perform periodic VAS Solution audits and inconsistency cleanups to maintain the health of the solutions as they evolve Provide on call support capabilities on a rotation basis Dimensions Integration and Support activities Contacts Management External suppliers Core team NOC team Internet team Billing team Customer Service Team Job Specific Characteristics (Competencies) Qualifications (Knowledge Experience) Ability to handle stress face multiple deadlines and deliver several projects simultaneously Ability to see the “big picture” AND handle details simultaneously Ability to establish good relationship with peers management and business relationships Ability to challenge what needs to be challenged Creativity ability to think outside of the box and invent original cost effective solutions Adaptability openness engagement conviviality Ability to communicate in English (spoken and written) Exceptional computer skills Negotiation skills Bachelor’s degree in Electrical Engineering with a minimum of 3 years of experience in Operations for VAS solutions within wireless networks or technical degreediploma with 5 years of relevant experience Technical knowledge Understanding of wireless core network architecture Understanding of VAS network architecture Understanding of cellular network traffic analysis In depth understanding of data architecture to support VAS end to end Understanding of signaling flow for relevant VAS such as MMS SMS OTA etc Skillsknowledge on Data Network for Wireless VAS solution Hands on Equipment experience with proven participation of field integration activities Desirable knowledge of IP related translations Knowledge of various wireless broadband technologies Working knowledge of various ICT protocols (IP ATM MPLS etchellip)
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