 Responsible for achieving sales, quotes and call targets.
 Ensures quality and productivity objectives are met.
 Processes call backs, submissions and mail in a timely manner.
 Accountable for providing a high level of service to our clients.
 Flexible to perform various assigned tasks
 Promotes company features and benefits as part of ongoing portfolio reviews.
 Cross sell a variety of products at every opportunity
 Promotes client loyalty through attention to detail and relationship-building.
 Remains current on all company philosophies and procedures.
 Accepts risks within established guidelines.

Job Requirements

 You have a strong aptitude for sales
 You have a superior client service orientation.
 You have the ability to communicate effectively with clients, both verbally and in writing.
 You have excellent interpersonal skills
 You have excellent organization and time management skills.
 You possess a professional telephone manner.
 You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
 You maintain a positive demeanour and foster team spirit.
 You have strong analytical and decision making abilities
 You demonstrate the ability to adapt to changing situations.
 You have excellent computer/keyboarding skills.
 You are fully bilingual in French and English (an asset)
 Your call centre and/or personal lines insurance experience would be an asset

Diploma
 You must have obtain a high school diploma (Grade 12)

Selected candidates will be required to complete an online Simulation Assessment.

Additional Information

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. Please let us know if you require an accommodation – we will work with you to meet your needs.

Skills:
Call Centre - Blended
Call Centre - Inbound
Call Centre - Outbound
Customer Service
Microsoft Office
Multi-tasking
Sales

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.
TD Bank Financial Group - 10 months ago