Compugen is a supplier of Information Technology Products and Services. This position is responsible for supporting Helpdesk and Deskside calls as well as fulfilling an IMAC (Installs, Moves, Adds &Changes) role.

Responsibilities:
Assist with moving computing hardware and associated reconfiguring
Installation of new and used hardware units and components
Troubleshooting problems, performing diagnostics on varied end user hardware, and device based OS
Perform hardware warranty and non-warranty repairs of desktops, notebooks, and printers
Coordinate warranty/post-warranty repair of hardware and accessories
Updating, escalating and closing of Tickets in various systems
Maintaining customer supplied “Hot Spare” and parts inventory
Able to work some overtime hours completing office moves

Qualifications:
A Technical Diploma or University degree in Computer Science or related filed
A+ Certification
Warranty authorizations for HP, Dell, IBM, Toshiba an asset
Minimum of 2 years working in a large Novell computing environment
Knowledge of an incident and problem management tool such as Remedy
Strong Windows XP OS knowledge
Strong troubleshooting skills
Experience supporting Office Suite of products
Good written and verbal communication skills
A sense of urgency to complete tasks and assignments
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Ability to work independently as well as in a team environment
Compugen Inc. - 12 months ago