Persons currently working or residing in Saint John and surrounding areas within a 100 km radius.
Preference will be given to Canadian citizens or permanent residents/landed immigrants.
General Information
You are not required to apply on this process if you are in a valid SP04 Taxpayer Services Agent rehire pool with the Saint John Business Enquiries Call Centre.
The closing date specified on this Notice of Job Opportunity is subject to change, either to extend the notice period where insufficient candidates apply, or to shorten the notice period where an overabundance of candidates apply. You are encouraged to submit your application as soon as possible.
If you are considered further, you will be notified in writing of the date, time and location of your testing session.
Successful candidates MUST be available to attend 7 weeks training, 9:00 a.m. to 5:00 p.m., Monday to Friday (37.5 hours per week).
Candidates applying for this position should be aware that the regular hours of operation are 7:45 a.m. to 6:00 p.m. Monday to Friday. Part-time positions are 25 hours per week. We anticipate offering up to 37.5 hours per week during peak periods as they arise.
Note: Initial job offers will only be made on a temporary basis (term). No permanent positions will be staffed from this selection process.
HOW TO APPLY
ONLY ON-LINE applications received by the closing date will be accepted.
A successfully transmitted application will immediately generate a confirmation number that you should retain for your records. The number is in the following format: (2012-1223-ATL-1205-1223)-(dd/mm/yyyy)-(time)-(first four letters of family name).
For candidates who do not have Internet access, a toll-free general enquiries/reader service telephone line is available. The toll-free numbers are: 1-800-571-7150 (bilingual service), and 1-800-465-7735 (TTY service).
The Canada Revenue Agency (CRA) would like to thank all applicants for their interest; however, only those selected for further consideration will be contacted.
ONLY APPLICANTS WHO CLEARLY DEMONSTRATE ON THEIR APPLICATION THAT THEY MEET THE PRE-REQUISITE REQUIREMENTS (AREA OF SELECTION, EDUCATION & EXPERIENCE) FOR THIS POSITION WILL BE CONSIDERED FOR ASSESSMENT.
IN ADDITION TO THE ONLINE APPLICATION, ALL CANDIDATES MUST PROVIDE PROOF OF EDUCATION, by the closing date, by E-MAIL to Atl-SJAdmin@cra-arc.gc.ca or by FAX to (506) 636-5243.
Language Requirements
A Unilingual English and a Bilingual candidate pool will be established as a result of this process. Candidates may be part of both pools.
For bilingual positions, candidates must be able to work in both official languages, English and French. Second Language Evaluation (SLE) testing will be administered as required using the Public Service Commissions SLE tests. Candidates must achieve the following levels CBC/CBC (Reading Comprehension, Written Expression, Oral Proficiency).
Candidates will only be invited to a SLE Test of Oral Proficiency in the Second Official Language if they have successfully met the requirements for the Reading Comprehension and Written Expression Tests for SLE.
If you would like to prepare yourself for the SLE tests, please visit the SLE website.
Applicants who have previously written the SLE test during the past 30 days will not be able to rewrite these tests and will have to use their previous mark(s).
In the case where you have previously written the SLE and you do not have the official copy of your results, you can send a request to the Public Service Commission by fax at (613) 992-9694. Please refer to the attached link for further information:
http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm
The Canada Revenue Agency (CRA) is committed to employment equity and continues to strive for a representative workforce. Employment equity is an essential component of the CRA's human resources management practices and an integral part of the way we do business. For more information about Employment Equity in the CRA and the four designated Employment Equity groups, please visit the following link:
http://www.cra-arc.gc.ca/crrs/wrkng/mplymntqty/menu-eng.html
Please indicate on your application if you require accommodation at any stage of the assessment process. Appropriate measures will be taken in order to facilitate your full participation.
All communication methods, including email, are at some risk to access by unauthorized parties. However, the security risk when using email is slight, and it is an efficient way to communicate (low cost and high speed). E-mail will be the primary method we will communicate with you.
Candidates who apply to selection processes should include an email address that accepts email from unknown usrs (some email systems block these types of email).
If special circumstances (vacation, sickness, etc.) prevent you from having access to your email system OR if you do not have access to an email system, it is your responsibility to inform us.
Furthermore, if you DO NOT wish to receive correspondence by email it is your responsibility to inform us. In this case, there will be a delay from the time we issue the letters until you receive them.
Security Clearance
If you are invited to the assessment stage, you will be required to complete Personnel Screening forms so that a reliability check can be conducted. You will be required to bring the original and photocopies of the documents listed below to the test and/or interview session. Photocopying services will not be provided.
Two of the following documents are required:
Valid Canadian passport
Other passports with a Citizenship Certificate or Immigrant VISA and Record of Landing document
Birth Certificate
Baptismal Certificate
Valid Canadian drivers license (unfolded) WITH a laminate photograph
Note : If your country of birth is outside of Canada, you MUST provide your Immigration Papers AND either a Record of Landing documentation or Canadian Citizenship Card.
In addition to the above, you will be required to provide complete addresses for the places you resided in the last FIVE YEARS, including the year(s) and month(s) for each residence.
Note : If you were residing outside of Canada in the last five years, you may experience a delay in obtaining a Reliability Status.
If you have been employed by CRA within the last year and have a valid Reliability Status you are not required to complete the security forms or bring photocopies to the testing session.
The Personnel Screening Program was implemented to protect information that is departmentally sensitive or sensitive to the national interest by ensuring that all persons engaged by CRA meet standards of reliability, trustworthiness and loyalty required by the nature of their duties or tasks. An integral part of the Personnel Screening Program requires that all candidates being appointed from outside the Agency be subject to a reliability check. This includes the verification of reliability, employment history, and police records and could include fingerprinting.
Any expenses incurred in connection with this selection process (travel for testing, relocation, etc.) will be the responsibility of the candidate.
CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of Ethics and Conduct http://www.cra-arc.gc.ca/crrs/wrkng/cdthcscndct-eng.html and the Conflict of Interest Code, Policy and Guidelines http://www.cra-arc.gc.ca/crrs/wrkng/cdthcscndct-fra.html are important documents that outline the expected standards of conduct for CRA employees. It is strongly recommended that you take the time to review these documents before you consider an employment opportunity with the CRA.
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Job Description and Duties
Working in an inbound call centre environment, you will respond to business enquiries related to registrations, payroll deductions, GST/HST, self-employed, and corporate income tax.
This position requires the use of a headset for prolonged periods and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress and dealing with any challenging situations that may arise.
Experience
The experience requirements outlined in this Job Notice relate to all jobs advertised on this Job Notice unless specifically indicated otherwise.
The experience requirements outlined in this Job Notice relate to all jobs advertised on this Job Notice unless specifically indicated otherwise.
Approximately six (6) months work and/or volunteer experience providing service to the public in the last three (3) years;
AND
Significant experience in using computers. Please outline which computer programs you are proficient in using and include specific details of your experience using those programs;
AND
Significant experience in using the Internet. Please outline your experience retrieving information from the web by using application and search tools to research, study and/or provide service to clients. Other related uses of the web will also be considered.
Note : The onus is on the applicant to relate their qualifications to the experience requirements of this advertised position, in clear and precise detail. The information provided must enable the Selection Board to understand the exact kind of position (s) occupied by the candidate, the period they occupied the position (s) and the tasks actually performed for each position. Only applicants who demonstrate that they meet the experience requirements for this advertised position will be considered further. Failure to provide sufficient information, by the closing date, will result in those applicants being screened out.
Education
A secondary school diploma or a satisfactory score on a CRA-approved alternative.
Preferance may be given to candidates who have successfully completed 'Introductory Accounting' which has been obtained from a recognized university, community college, CEGEP, professional association or technical institute. The acceptability of the course will be determined by using the Master List of Canadian Accounting Courses and the equivalency tables from the recognized accounting associations (CICA, CMA, CGA).
Preference may be given to candidates with business-related post secondary education which has been obtained from a recognized university, community college, CEGEP, professional association or technical institute.
Proof of education MUST be provided by the closing date to support the educational criteria. Failure to provide proof of education will result in disqualification from further consideration.
Educational proof must be faxed to (506) 636-5243 or sent via email to Atl-SJAdmin@cra-arc.gc.ca .
Your proof of education should state the following reference number: 2012-1223-ATL-1205-1223. Please ensure your name is on your correspondence.
Candidates with foreign education credentials are required to provide proof of Canadian equivalency. For more information, please consult the Canadian Centre for International Credentials, click www.cicic.ca .
Contact
Fax number:
(506) 636-5243
Conditions of Employment
Valid Driver's License
or personal mobility to a degree normally associated with the possession of a driver's license
Employees will be required to work between 7:45 a.m. and 6:00 p.m., Monday to Friday. Hours of work vary with the position being staffed.
Reliability/Security: Reliability Status
For a list of prerequisites, assessment standards, conditions of employment and placement criteria, please see Statement of staffing requirements . Canada Revenue Agency - 9 months ago
