Lounsbury Group of Companies is committed to providing service and value to its customers, its communities and its employees. Lounsbury’s, one of Atlantic Canada’s leading companies, operates General Motors, BMW/MINI and Volkswagen and Audi automotive dealerships, Volvo/Mack Heavy Duty Truck franchises and brand name furniture stores.
The Heady Duty Truck Division (MACK/Volvo) is looking for a Customer Service Manager at our Moncton location on St. George Blvd.
We require a motivated, energetic and career-minded Customer Service Manager, with responsibilities for the direction of all interactions with the organization’s clients to ensure reliable customer service. They will ensure that customer inquiries, disputes, and repair order processing are handled adequately. They will also be the liaison for the company to fleet customers.
Responsibilities:
Oversee repair order, warranty and billing process
Resolve customer concerns and complaints in a courteous, professional manner
Provide accurate and detailed estimates to customers
Provide customer support to designated fleet accounts; keep in constant contact with fleet accounts and by ensuring the relationship between the customer and company is always in tact
Coordinate sales of contract maintenance to fleet customers
Qualifications
College lever diploma or University Degree with a focus on business administration and/or marketing
Account manager experience is preferred
Knowledge of the trucking industry is an asset
Strong business acumen, good decision making skills and the ability to use judgment is a must
Able to build and maintain lasting relationships with fleet customers, key business partners, and internal customer
Must have proficient computer skills and a working knowledge of Microsoft Office
What Lounsbury’s offers to employees:
Lounsbury’s is committed to investing in our employees through training programs and a great work environment, plus:
Competitive Wages
Comprehensive benefits plan, educational assistance and excellent employee discounts;
Career growth and continuous development;
Respectful and family-oriented working environment with strong company values.
If you are interested in this position click the “ Apply Online Now ” button to submit your cover letter and resume to Human Resources. All applications are completely confidential. Please quote competition number CSM0611-CB when applying.
Learn more about this Employer Career Beacon - 11 months ago
