WE'RE LOOKING FOR A BILINGUAL MANAGER TO JOIN OUR TEAM OF PROFESSIONALS!
Are you tired of working 60+ hours per week? Want a better quality of life? Then Laser Quest is the place for you! Laser Quest is in the business of fun, and that means for our Employees as well as our Customers. We believe in celebrating successes, and recognizing performance. Since 1989, Laser Quest has been putting smiles on the faces of players, both young and young at heart. Laser Quest is the world's largest company in the laser tag industry, with 60 corporately owned and operated locations across North American, and over 125 worldwide. Laser Quest combines the classic games of tag and hide and seek with a high-tech twist. Players score points by tagging their opponents with a laser beam, in a large, multi-level arena, featuring specialty lighting, fog, and great music. We host birthdays, corporate groups, sports teams, schools, etc.
Location:
Ottawa - 1800 St. Laurent Blvd., Ottawa, ON K1G 1A2
LASER QUEST MANAGER
In partnership with the GM, you have strong customer service skills and the ability to inspire a team of people to deliver outstanding levels of customer service and fun. As a team leader, your responsibilities include supervising people, managing the delivery of the Laser Quest experience, and involvement in local marketing. If you have worked in a supervisory position in the restaurant, retail, service, or entertainment industry for 2-4 years, and can multi-task, you will be excited by the distinctive Laser Quest culture. Bilingual in English and French is required for this role.
OVERVIEW:
Responsible for the operation of a Laser Quest Centre and local marketing, in conjunction with the General Manager, functioning as a team leader in directing and supervising staff and providing outstanding levels of Customer satisfaction and fun.
SPECIFIC RESPONSIBILITIES:
Function as team leader of the Crew, ensuring everyone is motivated and productive in achieving Company standards, while personally setting an example for high standards of service
Supervise Crew to ensure efficient processing of players, while creating an outstanding entertainment experience
Assist General Manager in marketing plans, taking responsibility for special projects including attracting specific groups and special promotions
Ensure all equipment is maintained in good working condition, as per published guidelines, on a regularly scheduled basis and documented. When working on shift, ensure all equipment is on-line, resolving technical problems immediately
Utilize ACT! software to assist the General Manager with marketing initiatives and schedule activities
Provide optimum levels of Customer service including appropriate recording of all reservations and delivering a "WOW" experience
Complete prospecting and follow-up calls to market Laser Quest to local business, community groups and associations
Provide feedback to the General Manager regarding Employee morale, Customer satisfaction, business issues and make suggestions to heighten Laser Quest's success
In conjunction with the General Manager, assess the performance of staff and deliver performance reviews on a timely basis
Screen potential part-time Employees, conduct interviews using the Targeted Selection(TM) process and make recommendations for second interviews with the General Manager
Abide by the Company Code of Conduct
Laser Quest offers competitive compensation packages, including incentive payments for part time and full time Laser Quest Centre Employees.
- Please upload your resume using Microsoft WORD format. If you do not have a resume, you can use the following website as a guide to prepare one for upload http://internships.about.com/od/resumetipssamples/ht/ResumeTips.htm or visit the Laser Quest location to complete an application in person.
Laser Quest -
11 months ago
