Open to persons residing or working within a 150 KM radius of Sydney, NS.
Preference will be given to Canadian citizens or permanent residents/landed immigrants.
General Information
PLEASE NOTE: This selection process will be used to staff entry level positions at Canada Revenue Agency offices in Sydney, NS.
ONLY ONLINE applications received by the closing date will be accepted.
Applications received only in person, by mail, email or fax will not be accepted you must apply on-line.
When applying online, please ensure that you obtain a confirmation number. A successfully transmitted application will immediately generate a confirmation number that you should retain for your records. The number is in the following format: (selection process number)-(dd/mm/yyyy)-(time)-(first four letters of family name).
Please quote the selection process number on all correspondence.
For candidates who do not have Internet access, a toll-free general enquiries/reader service telephone line is available. The toll-free numbers are: 1-800-571-7150 (bilingual service), and 1-800-465-7735 (TYY service for the deaf and those with a hearing disability).
The CRA would like to thank all applicants for their interest; however, only those selected for further consideration will be contacted.
Any expenses incurred in connection with this selection process will be borne by the candidates.
Bilingual positions are at the CBC/CBC group and level. For bilingual position(s) staffed from this selection process, applicants must have valid Second Language Evaluation test results at, or above, the required level of language proficiency when the pool is created and at the time of their appointment or permanent lateral move. Second Language Evaluations (SLE) will be administered where applicable.
The SLE is designed to evaluate second language proficiency to the required linguistic profile of CBC: C level for Reading, B level for Writing, and C level for Oral Interaction. Further information about SLE can be obtained from the following web site: SLE
Candidates who have undergone SLE testing and have valid results are requested to fax or Email their results to maureen.smith@cra-arc.gc.ca or by fax to the attention of Maureen Smith at (902) 564-3095. Please clearly indicate in the 'Language Profile' section of your application your ability to communicate in both official languages.
The CRA is committed to the values and principles of employment equity. If you require any accommodations (for instance, an alternative method of assessment, a technical aid, or accessibility requirements) at any stage of the assessment process, please contact us so that we can take the appropriate measures to facilitate your full participation. The nature of any accommodation need(s) should be specified in the Employment Equity section in the online application.
All communication methods, including email, are at some risk to access by unauthorized parties. However, the security risk when using email is slight, and it is an efficient way to communicate (low cost and high speed). For this selection process, we may find that email is the most efficient way to communicate with you. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email).
If special circumstances (such as vacation or sickness) prevent you from having access to your email system OR if you do not have access to an email system, it is your responsibility to inform us.
Furthermore, if you DO NOT wish to receive results by email, it is your responsibility to inform us. In this case, there will be a delay from the time we issue the letters until you receive them.
The area of selection will consider individuals with preferred status who live at a reasonable commuting distance to the position(s) being staffed.
Candidates who have graduated with a degree or diploma from a recognized college or university with acceptable specialization in business administration, accounting or finance between January 2011 and May 2012 are not required to meet the experience factor.
This process may be used to staff similar positions.
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Job Description and Duties
Cashier and General Services Clerk
Greets and directs taxpayers to self-serve options such as telephony enquiries lines, access to online Agency information banks, forms and publications, or redirect the taxpayer to the appropriate internal contact.
Accepts, processes, and prepares deposit slips for all forms of payments and remittances received from taxpayers, ensures they are credited to the proper accounts, or creates new accounts at the request of the processing centre
Updates taxpayer information in Agency systems such as changes of address and account entries in the Agency system diaries and produces printouts of taxpayer information
Performs various administrative and support services for the division such as maintaining inventory controls and records, generating statistical and performance reports, sorting and distributing mail to the appropriate area, ordering supplies, and maintaining an inventory of such supplies.
Experience
Experience performing a full range of general clerical duties and administrative support services in an office environment.
OR
Experience working in the financial industry dealing with external clients and balancing cash.
AND
Experience using a personal computer and Microsoft Office (ie. Word, Excel).
AND
Recent and significant* experience providing customer service to a broad client base.
Candidates who have graduated with a degree or diploma from a recognized college or university with acceptable specialization in business administration, accounting or finance between January 2011 and May 2012 are not required to meet the experience factor.
- Recent and Significant experience is defined as the degree of experience that would normally be acquired performing the duties above for a period of approximately six cumulative (6) months in the last three (3) years.
- Only applicants who demonstrate that they meet the experience requirements for this advertised position will be considered further. Failure to provide sufficient information, by the closing date, will result in those applicants being screened out.
Education
A secondary school diploma
or GED
Please fax proof of education supporting completion of High School or GED on or before the closing date to Maureen Smith at fax: 902-564-3095 or email: maureen.smith@cra-arc.gc.ca. Please include the selection process number on the fax or email.
Contact
Fax number:
902-564-3095
Conditions of Employment
Overtime Required
Travel Required
Valid Driver's License
or personal mobility to a degree normally associated with the possession of a driver's license
Reliability/Security: Reliability Status
For a list of prerequisites, assessment standards, conditions of employment and placement criteria, please see Statement of staffing requirements .
Canada Revenue Agency -
13 months ago
