At The Fairmont Waterfront, exceptional service and flavours are the hallmarks of every dining experience in Herons West Coast Kitchen + Bar and In Room Dining. We invite you to develop your leadership strengths as Assistant Outlets Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.
The Fairmont Waterfront provides relaxed luxury on the West Coast coupled with a world-class Vancouver experience. Indulge in an urban retreat with elegant accommodation, state-of-the-art meeting facilities and breathtaking harbour views complete with warm and welcoming service. Guests can enjoy a taste of unique local flavour in Herons West Coast Kitchen + Bar, then visit our celebrated rooftop garden and honeybee apiary to discover where we source our fresh herbs and honey from. In 2012 we will start a significant period of renovations in our hotel to include our Fairmont Gold concierge level. As we move into 2013 we’ll continue with renovating over 100 guest rooms, our lobby, Herons West Coast Kitchen + Bar, and our Health Club.
Summary of Responsibilities:
Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly and professionally
To assist in recruiting and training all Outlet Colleagues
Balance operational, administrative and Colleague needs
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
Have full knowledge of all Outlet menus
Assist in managing the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
Previous Food and Beverage leadership experience required
Previous point of sale system experience required preferably Micros
Well versed in cocktail trends and wines
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible, attentive to details & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
: Whether you’re launching your career or seeking meaningful employment, we invite you to visit
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ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!