As Canada’s largest multi-channel department store retailer, Sears provides a fast-paced, innovative and team oriented environment. We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity.
Are you a strong leader who is passionate about developing and energizing a high performance team to achieve excellent results? Then consider General Manager as a possible next step in your career path.
Lead the store team in the achievement of the unit sales plan and operational deliverables. Create an environment of associate engagement that maximizes customer service and delivers flawless execution of all processes and standards.
Create an environment where associates feel comfortable to openly exchange ideas and concerns. Drive associate engagement by actively promoting Sears Mission, Vision, and Values, providing regular communication through staff conferences, department meetings, daily scrums, scorecard meetings, etc., and maintaining high standards in all associate areas within the store. Ensure active recognition programs and associate development plans are in place.
Work with all store leaders to ensure customer service expectations, both direct and indirect, are being met, i.e. in-stock, selling interactions, store environment, Customer Service Desk service standards, etc. Use all available resources to diagnose and develop plans for improvement.
Drive flawless execution of corporate initiatives and store standards including operational, payroll, Sales per Hour achievement, and merchandising standards. Take a pro-active approach to diagnose and put solutions in place to address gaps and achieve plans.
Balances current day work with creating strategies to ensure successful execution of future (2 months out) initiatives, business to business opportunities, special events and financial deliverables. -Develop leadership team through an effective performance management program that provides goals, coaching, training and recognition as well as regular, meaningful assessments. Ensure succession plans are in place and developmental plans are implemented.
Ensure all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others and perform other duties as required.
Success in this role calls for demonstrated selling skills as well as demonstrated exceptional leadership skills. The ideal job candidate will have completed a three year community college: (or equivalent) in Retailing/Marketing or Business Administration. Other qualifications for this job include:
Excellent oral/written communication and interpersonal skills
Demonstrated organizational/planning and analytical skills
Please be advised that only those applicants who are selected for interviews will be contacted.
Job Posting Code: CORPSTOPP
At Sears Canada it is our commitment to provide a healthy working environment and to take every precaution reasonable to ensure the safety of all our associates and customers.