The Assistant Manager, Capability provides leadership that optimizes sales results with specific ownership of the store’s operational effectiveness

• Build Talent at 15%
• Building the Brand at 15 % DRIVE PROFITABLE TOP-LINE SALES GROWTH
• Build Capability at 70 %

OVERVIEW OF ROLE AND RESPONSIBILITIES:
A best in class customer experience and profitable top-line sales growth are achieved by:

Build Capability – Analyze the business and create/communicate clear (SMART) action plans that optimize results and ensure effective execution of all operational activities

1. Owns workforce management and the creation of the weekly schedules

2. Manages payroll budget, target wage rate and other controllable expenses

3. Owns the timely processing and, appropriate prioritization, of merchandise receipts

4. Owns the organization of the backroom to company standards

5. Owns efficient replenishment processes that maintain a full and abundant sales floor with all styles, colors, and sizes represented

6. Owns the execution and completion of standard operating procedures, including damages, transfers and other compliance related items

7. Own supply order process

8. Supports the physical inventory process and the development and implementation of store strategies to reduce shrink

9. Manages all activities related to providing a safe working environment

10. Analyze business and suggest action

Build Talent-Attract, recruit, hire, develop, inspire, and retain top talent

1. Owns high quality execution and facilitation of operations education materials

2. Supports attracting, recruiting and onboarding of associates

3. Owns talent lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition

4. Serves on the Sales Leadership Team and is responsible for total store results

5. Coaches non-sales associates to maximize their talent

6. Promote Associate Relations (PAR), create a positive work environment and resolve associate relations issues

Build the Brand – Create a store’s environment that is sharply focused on consistently delivering exceptional, positive, in-store customer experiences

1. Supports an exceptional customer experience throughout the store

2. Supports best at bras

3. Demonstrates excellent customer sales lead (CSL) behaviors

4. Supports execution of the floorset guide and the ongoing maintenance of a compelling visual merchandising presentation

5. Supports housekeeping and maintenance of store

6. Manages and resolves customer relations issues

QUALIFICATIONS:

• Demonstrates ability to foster an environment of exceptional customer service
• Demonstrates ability to optimize best at categories, i.e. bras
• Proven ability to effectively delegate, follow up and communicate with all levels of the organization
• Demonstrates retail operating skills
• Demonstrates ability to assess talent, coach, develop and manage performance
• Schedule flexibility to include evenings and weekends
• Previous management or experience preferred
• Projecting a professional demeanor in both attitude and attire at all times

La Senza - 12 months ago