In accordance with the Mission, Vision and Values, and strategic directions of Vancouver Island Health Authority patient safety is a priority and a responsibility shared by everyone at VIHA and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager Technical Services, receiving day-to-day direction from the Microsoft Services Team Lead, the Senior Technical Analyst (STA), Microsoft Unified Communications (MSUC) works as a senior resource primarily supporting the delivery of MSUC systems (Exchange, OCS, BES, Rightfax, Good Mobile) and related tools and technologies for the Vancouver Island Health Authority (VIHA).

The STA provides the senior skills required to oversee the MSUC Team and is responsible for the daily management, technical delivery, and support of VIHA's MSUC environment. The STA provides guidance and direction to members of the MSUC team, represent MSUC with respect to initiatives and projects within VIHA and IMIT, as well as act as the senior resource responsible for the analysis, development, implementation, and maintenance of MSUC systems and any related layered products, utilities and hardware.

This effort includes ongoing response to Service Desk incidents and problems as well as strict adherence to VIHA's ITIL-based Change Management policies and processes. This role will be expected to have the skills necessary to manage and maintain the operational environment of our MSUC infrastructure and will also be a key resource on behalf new initiatives within the MSUC applications portfolio as well as other related projects and technologies.

Qualifications

A level of education, training and experience equivalent to graduation from a recognized degree program in Computer Science, with five (5) years' recent related experience such as administering Exchange, OCS, and supporting MSUC technologies such as Windows Server, BES, Good Mobile, Forefront, Rightfax, and SCOM.

• Ability to communicate effectively both verbally and in writing.
• Ability to supervise and/or provide work direction to staff?
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to write programs in a variety of programming languages.
• Ability to work independently and organize work.
• Ability to operate related equipment

Vancouver Island Health Authority - 12 months ago